One Kings LaneReviews of onekingslane.com

I wish I could leave zero stars. This is an awfu company to deal with as they pretend as if they are working to assist with your issues and never following through. They never have items in stock and pretend as if the vendor needs to refund your money. Had to dispute with credit card. Stay away!!!

Jesus helped me straighten out a complicated order that needed to be cancelled. His can do attitude saved me a huge headache with some orders i needed to cancel and revisit as later options during a home renovation project that needed finishing before i could order. His willingness to work with me for almost an hour impressed me greatly. Especially since i had to cancel a big order. One Kings Lane proved to me that customer satisfaction still is a priority in some companies! Yay for Jesus and OKL!

Liliana V was fantastic and so helpful. I accidentally ordered the wrong color frame and she did everything she could to help me return the incorrect item and replace it.

Sharon Trejoh. Made my customer service question seamless. Thanks Sharon!

Extremely frustrating return experience — no response after four attempts I have now contacted One Kings Lane four separate times trying to complete a return and still cannot get anyone to provide the return instructions. We attempted to assemble the desk but could not even get past the first step because the drawer would not open. The desk was therefore never assembled or used and has essentially remained in its original box. I also provided One Kings Lane with photos documenting the condition of the furniture. I initiated the return within the return period and initially received a response, but since then I have followed up repeatedly and have now gone over a week without a response or resolution. Meanwhile, we have a very large boxed piece of furniture sitting in our home that we are simply trying to return. I cannot complete the return without One Kings Lane providing the necessary authorization and instructions. I understand that customer-service issues happen, but having to reach out four times just to get instructions for an already-initiated return is incredibly frustrating. I would simply like someone from One Kings Lane to respond, process the return, and arrange for this furniture to be returned. Order #1042306 — I would appreciate someone from One Kings Lane contacting me and resolving this return as soon as possible.

I ordered a mirror that arrived broken. I contacted customer service immediately after opening the box and provided photo evidence of the damage. The representative declined to assist and closed my ticket without giving me an opportunity to respond or escalate the matter. I was told that I could reply to reopen the ticket, which I did, but I have still received no response. I was completely ghosted. The company sent me a broken product, kept every penny I paid, and left me with nothing but a box full of broken glass. This experience has been incredibly disappointing and, in my view, reflects such a low level of care and service that one would expect from a company of this reputation. One Kings Lane engages in harmful and deceptive consumer practices. Buyer beware. I’ve also started reverse image searching items I find on OKL, and I’m often able to find similar, if not identical, products elsewhere for less. After this experience, I will not be purchasing from OKL again, and I’ll be sharing my experience with friends and family so they do not make the same mistake as I have.

One Kings Lane was suggested to us by a Home Designer friend for a particular sofa for our new house. We need a viable supplier going forward for a newly constructed house and this was a test. They had a great sale going and we wanted swatches before moving forward. I requested swatches on 13 SEPT and was told there is no tracking on swatches due to transport by USPS. I then received an email 10 days later on 23 SEPT saying the PO Box I submitted was not valid and they needed a physical address. I gave them a physical address. The sale will expire soon and I still don’t know if I will receive swatches on time. Even if it was clearly their error and not contacting me sooner was their fault, they claim no responsibility and say I have to watch their web site for future sales. Based on this reaction I can understand why they have so many one star reviews ( which I should have checked ahead of time ).

I called because I couldn’t find part of the shipment, the rep was very kind in trying to help me find out whether the order shipped in multiple shipments. It wasn’t, some of the pieces were just tucked away in a part of the furniture I didn’t see! My mistake but the rep was very supportive trying to help me figure that out.