good service
good service
By customer
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
133 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched by trusted industry leaders in APMEX and Sprott, OneGold provides direct ownership of gold, silver, and platinum in your choice of secure vaults around the globe. OneGold has a best-in-class mobile app that allows you to trade 24/7 and access unique investment tools like The Bullion Card, AutoInvest, Limit Orders, Market Alerts, and more!Invest with confidence! Metals purchased through OneGold are only held at top-tier storage locations like the Royal Canadian Mint, Brinks, Loomis, and more. Gold, silver, and platinum products purchased through OneGold are fully insured by the Lloyd's of London and undergo third-party audits. Open an individual account or IRA with OneGold in just a few minutes.
OneGold (onegold.com) has 133 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
133 approved reviews, newest moderated first
good service
By customer
The platform enables metal commodities easy handling, purchases and sales.
By Anatoli S.
So far so good!
By Steve R.
Response from OneGold· Dec 9, 2024
Thanks for the review! Our dedicated support team is happy to help if you have questions or need assistance. They're available for a quick call, live chat, or email.
Awful scam of a company. If you have £100 invested with them, they’ll charge you £25 fee to withdraw it. It’s been over a week & I still haven’t received my money from the gold investment I had with them. AVOID. If you’re in the Uk!!
By Debby D.
Need the vault fee canceled on one of your charges you charge me twice for a month of June through September. Thank you.
By customer
Response from OneGold· Nov 21, 2024
Hello! We're so sorry for any confusion. It appears you were just billed for an outstanding invoice. It looks like our support team contacted you to assist. Please let us know if we can be of any further assistance.
Really love the service, easiest way to buy metals, wish they would offer copper…
By Stinger
Response from OneGold· Nov 18, 2024
Thanks for the feedback!
Love this app.
By Roy
Response from OneGold· Nov 18, 2024
Thanks for the review! We're glad to hear you're enjoying the mobile app. OneGold is a feature-rich platform with unique investment tools like AutoInvest, limit orders, the Bullion Card, and more!
Great company. Went to cash out some silver and the deposit hit my bank within 24 hours. This was back in March 2024. Been buying here for years.
By HJH
Response from OneGold· Nov 18, 2024
Thanks for the review! Liquidity is key. Cash withdrawals and physical redemptions are processed on the same or next business day. We also have a dedicated support staff that can be reached over a quick phone call, email, or live chat if you ever have any questions or concerns.