Helpful customer service, quick response
I needed a study guide for a specific class, and to gain access I noticed I could pay for a one month or one time subscription. That was my plan - I was willing to pay a one month fee for what I needed but was unfortunately charged $119USD to my card, coming out to a whopping $160CAD here in Canada. I quickly emailed customer support explaining that I am a student and this put me in financial distress (especially during this pandemic), and a service rep named Nikki Dang gave me a full refund. I know they do not do this often, so I am very grateful and satisfied with her help. I don't know what I would have done if I could not get my money back, as we are all already struggling to live during the COVID era. I made use of the study guide I needed, and I must say, this site does provide great notes and guides if you do need them. Unfortunate that they try to charge your card without your knowledge - I have read this on multiple platforms, but all in all I am satisfied with the service I received, even though they charged me unknowingly. I would use it again if I knew that I could pay for documents SEPARATELY, and not be charged a membership fee.
By Julia S.
Response from OneClass· Sep 16, 2020
Hi Julia, thank you very much for your feedback! Your feedback is invaluable and we will definitely look into how we can outline the payment process in a more clear and concise way.



