Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
582 reviews
On Air ParkingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
On Air Parking (OnAirParking.com) helps travelers find, compare, and book off-airport parking near major U.S. airports — without the stress or the sticker shock of driving up and hoping for the best.Since 2016, we've worked with a nationwide network of vetted, shuttle-served parking partners. We vet every partner in our network and hold them to one standard: rates that stay well below what you'd pay driving up to the airport. No guessing, no gate-price surprises.Booking takes a couple of minutes: search your airport, compare real-time rates and lot details side by side, and reserve your spot in advance. Your rate is locked the moment you book, your space is held for your exact travel dates, and a free shuttle takes you to and from your terminal on the day you fly. No circling the garage, no surprises at the gate.Our support team is here if your plans change or something needs attention — real people, easy to reach, no runaround.Parking shouldn't be the part of your trip you dread. We built On Air Parking to make it the part you don't have to think about at all.
On Air Parking (onairparking.com) has 582 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
582 approved reviews, newest moderated first
Great communication w/ necessary information in a timely manner.
By customer
Response from On Air Parking· Sep 28, 2026
We really appreciate the kinds words! Making sure you have everything you need before your trip is important to us. Thanks for booking your parking with us, and we hope to see you again soon!
Customer service was amazing
By Jesse Q.
Response from On Air Parking· Oct 9, 2026
Jesse, we're so happy to hear you received such wonderful service! We love working with parking partners who make our customers feel well taken care of. Thanks for sharing your experience!
Easy process with hotel staff, fair price, safe area to park, and close to the airport. Great combo!
By Richard C.
Response from On Air Parking· Oct 9, 2026
We love hearing when a parking experience comes together so nicely! We're glad the hotel staff took good care of you and that you found a great place to park at a price that worked for you. Thanks for giving On Air Parking a try, Richard!
I like the ease & simplicity of booking a reservation online, paying, arriving, getting on the shuttle without any hiccups!
By Robynn K.
Response from On Air Parking· Oct 9, 2026
That's exactly how we want airport parking to be - simple and stress-free! We're happy everything went so smoothly and you could get on with your travels without a worry. Thanks for choosing On Air Parking, Robynn!
Ange. Old t have been any better curb service sweet
By Joseph A.
Response from On Air Parking· Sep 28, 2026
Thank you, Joseph! We’re so glad you had such a great experience and enjoyed the curbside service. We appreciate the 5 stars and look forward to helping with your next trip!
Quick and easy check-in and very friendly! Took us quickly to the airport and picked us up quickly when we arrived back in Wichita. Highly recommended!
By John M.
Response from On Air Parking· Sep 25, 2026
What a great way to start and end a trip, John! We're happy to hear everything worked just the way it should, and appreciate the kind recommendation. Hope you had a great trip and see you next time!
Parking without airport transportation increased my total cost and created more hassle than convenience. As a first-time customer, I trusted On Air Parking’s advertising about convenient, cost-effective airport parking, which led me to overlook the “no shuttle” notice in the booking details. I accept responsibility for that mistake, but I did not expect that paying for parking would require additional round-trip Uber expenses and make the process more expensive and time-consuming. Taking an Uber directly from home would have been cheaper and easier. My Uber driver also suggested that some large hotels on the Las Vegas Strip allow free long-term parking, with travelers arranging their own transportation to the airport. I have not verified that claim or those hotels’ policies, but the suggestion made me question even more what value I received by paying for parking without airport transportation. If On Air Parking values convenience and affordability, I encourage the company to reconsider partnering with hotels that do not offer complimentary airport shuttles. For customers in my situation, paying separately for parking and round-trip rides defeats the purpose. At a minimum, the advertising should make that distinction much more prominent instead of leaving customers to assume the advertised benefits apply to every location. Customer service added to my disappointment. Their replies focused on pointing out the notice I missed. I felt corrected rather than heard, with little acknowledgment of my frustration or additional expense. My advice to other customers: don’t rely on the advertising alone, as I did. Read every detail, confirm whether transportation is included, and calculate the full cost before booking. In my case, trusting the promise of convenience and savings was a costly mistake.
By Mark W.
Response from On Air Parking· Sep 25, 2026
Thank you for taking the time to share all of this, Mark. I’m sorry your first experience with us was disappointing, and I can understand why adding the cost of Uber to your parking made you question whether it was worth it. You also asked a really fair question about why we offer parking at facilities that don’t have airport shuttles. What works best can be different for every traveler. Some customers live quite a distance from the airport, making an Uber from home much more expensive, and airport parking itself can add up quickly. In this case, your parking was $24 for three days, while parking at the airport can be around $16–$20 per day. For someone traveling longer or coming from farther away, a lower-cost parking option without a shuttle can still make a lot of sense. I completely understand that for your particular trip, it didn’t work out that way. Since shuttle service and hours vary by facility, we include those details on each listing. For all locations without shuttle service, there is also a red notice before purchase confirming that a shuttle is not available. I appreciate you recognizing that the information was provided, while also sharing how the overall experience felt from a first-time customer’s perspective. I’m especially sorry to hear that you didn't feel heard when reaching out to us. I'll be reviewing your interactions with my agents and reinforcing with them just how important it is to genuinely take the time to listen and understand customer questions and concerns. That is a core part of the service we want to provide and I'm sorry we left you feeling otherwise. I saw that you spoke with one of our agents this morning, and I tried calling you afterward and left a message. I hope we still get a chance to connect. We personally read and respond to our reviews, and your feedback truly does matter to us. I hope to talk with you soon!
Great service, from shuttle bus to having car ready when we got there late at night. Staff was very polite. Highly recommend!
By Michelle
Response from On Air Parking· Sep 25, 2026
What a nice review to receive, Michelle! It's especially nice to have everything go smoothly after a late-night return. We're so glad our parking partner took great care of you. Safe travels, and thanks for booking with On Air Parking!
