Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
443 reviews
OMTechSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We garnered over ten years of experience in the laser engraving industry before launching OMTech out of Anaheim, California. We believe in US-based customer service and technical support, so our skilled laser technicians and 30-year industry veterans are here to solve customer problems efficiently and effectively. This brand has grown into the largest online seller of laser engravers. Our mission: to make quality laser machines accessible to all.
OMTech (omtech.com) has 443 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
443 approved reviews, newest moderated first
I think the price on this is too high. It works but not fully with removing/ reducing smell. I do enjoy the different settings of levels of strength for how high you want the fan to work. 7/10 for me.
By Nikki M.
Response from OMTech· Jul 1, 2022
Hello Nikki, we do appreciate the honesty. If there's anything we can do to help, please don't hesitate to reach out.
Your folks are really helpful for those of us who do not have a clue. Nice to work with.
By Dick M.
Response from OMTech· Jun 20, 2022
Hello Dick, Thank you for the positive review and 5 star rating. We truly appreciate it.
I ordered my laser engraver online so I really didn’t have a customer service experience yet. But everything was perfect. The only issue was the trucking company could only give me a 5 hour window for delivery. Which is probably pretty standard just not convenient. The crate arrived in perfect condition. I unpacked it and installed it in my shop with no issues. I love that I can improvise a little as far as the exhaust and water cooling because the price point is great! I’ve been making product for about a month now and I have learned enough to churn out product with no mistakes just still can learn more and improve my efficiency. Thank you OMTECH!
By Ray T.
Response from OMTech· Jun 13, 2022
Hello Ray, Thank you very much for the positive review and 5 star rating. Much appreciated!
Extremely happy. Very fast service.very impressed with packaging. Love my new laser machine, will definitely order from you again.
By Mary Jo S.
Response from OMTech· Jun 13, 2022
Hello Mary, Thank you very much for the positive review and 5 star rating. Much appreciated!
I originally had a glowforge and no issues with it but decided to move up to an omtech2028 and 1220 lasers. My 2028 started engraving poorly and I couldn’t figure out how to fix it so I set up my first 45 minutes of virtual tech support (this one was free). Although the person helping me was knowledgeable of the machine he wasn’t really all that knowledgeable about the lightburn software. I am very disappointed in the quality of support and Knowledge that this technician has given. My 2028 still isn’t working like it should almost 1month later.
By Andrew W.
Response from OMTech· Jun 13, 2022
Hello Andrew, we apologize for the inconvenience. If there is anything we can do to help, please don't hesitate to reach out.
I purchased a MF 1220-50 Laser and had a problem with the laser firing during setup. The problem was finally determined to be a defective water sensor and a replacement was shipped to me in one day. The problem is now resolved and the laser works great. Great customer service!
By William R.
Response from OMTech· Jun 9, 2022
Hello William, Thank you very much for the positive feedback. We truly appreciate it!
It’s a pretty machine. Hasn’t worked for weeks. I only got to test it in two small projects. Tech support is painfully slow. I would not recommend purchasing unless you have patience and months to figure out how to replace parts. Still hoping it will work one day.
By Pam T.
Response from OMTech· Jun 9, 2022
Hello Pam, We apologize for the inconvenience. We are working on improving our delayed services each and everyday. We appreciate your patience with us. If there's anything we can do for you, please don't hesitate to reach out.
Great product and service so far. Everything arrived quickly and well packed.
By Patrick M.
Response from OMTech· Jun 9, 2022
Hello Patrick, Thank you very much for the positive feedback. We truly appreciate it!
