OMTechReviews of omtech.com

I have been looking into buying one and I have questions, I call the number and a lady answers saying someone will call me, set up a time for a call and never received a call. Anyone know if this company is legit? Seems like decent machine and price but I can’t ask questions.

This is the worst company I’ve ever done business with!! The product listings are false. The lasers WILL NOT connect to WiFi. When you reach out to customer support they tell you to google your questions! You get promised a call from a tech support manager and nobody calls. This laser is a piece of junk. This company is fraudulently conducting business. I’ve already filed complaints with the BBB and the attorney general! BUYER BEWARE DO NOT BUY OMTECH! This issue has been going on for over 72 hours and nobody will help me.

After almost one year, my 50 watt when hay wire. Laser hits on the x and y grinding so bad, the limit switches seem like they don’t work even though they light up. And now the x and y are running backwards. It’s been 6 weeks and I’ve lost so much $$ due to this. I don’t think I’d buy another Omtech after this. Update…. January 2024 and my laser still does not work. I have put it out in my shed and had to purchase a new laser from another company. $2500 down the tube for a laser that only lasted one year

Never received product. 10/09 Finally recieved it is very nice thank you

Customer service for UK customers is beyond poor. 24 hours at a time to get a response to any emails, no phone number to call apart from US which costs an absolute fortune for nobody to answer. Zero urgency shown when trying to replace parts. A week in they send me a defective tube, then say it will be another 10x days for another one. What self employed business can randomly shut down for 3 weeks waiting on a basic part? The most worrying thing is that the staff simply do not care about you or your business and are happy to just fob you off. I’d urge anybody outside the US not to go with this company.

We never heard back from our sales representative. We have been trying to purchase for over a week.

Need to simplify training. It's hard to find resources for covering things. Most videos I found through yourtube from omtech didn't cover some important items. Also, paid the $250 for the training videos on Lightburn from your third party youtuber. This is something I regret. Very basic and no in depth videos. Would not buy it again. Nice machine, but the setup videos were awful. Calibration on the camera is also very very tough. After 4 times and watching numerous videos it still is not correctly setup. Nice laser, but overall help and training is poor.

Purchasing was great. Setup instructions could be more direct. In particular the water pump that comes with the machine. Having a Laser Engraver is a larger learning curve than I expected. I still am learning the basics like how to shut the machine down after a burn. Do I need to let it run for set period of time to cool down.