Gloria was exceptional!
Gloria was exceptional in helping me diagnose my air assist problem. She was responsive every step of the way. Great customer service!!
By Paul B.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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443 reviews
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We garnered over ten years of experience in the laser engraving industry before launching OMTech out of Anaheim, California. We believe in US-based customer service and technical support, so our skilled laser technicians and 30-year industry veterans are here to solve customer problems efficiently and effectively. This brand has grown into the largest online seller of laser engravers. Our mission: to make quality laser machines accessible to all.
OMTech (omtech.com) has 443 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
443 approved reviews, newest moderated first
Gloria was exceptional in helping me diagnose my air assist problem. She was responsive every step of the way. Great customer service!!
By Paul B.
OMtechlaser just left me hanging. I'm grappling with a major issue with my K40, and they haven't even bothered to email me back. I'm completely let down by your lack of responsiveness. You mentioned you'd give me a call, but I've been waiting for days with no word. This is incredibly frustrating, and my business is taking a hit because of your lack of support.
By Morgan C.
Response from OMTech· Nov 13, 2023
Hello Morgan, We are sorry to hear your K40 has not met your expectation. Per our customer services team, you requested a call back via email and asked that the agent be located in the Philippines. We agreed to your request and asked for a good number to reach you on, as we can not locate a order under your name or email. Can you please reply back to the email request with your phone number so we can further assist you. Thank you! OMTechLaser Customer Support
Delivered and answered questions promptly. Thanks guys.
By Aaron C.
The laser arrived fast. I was so surprised.
By Stephanie
Everything went very smooth and the machine was shipped quickly. Not a problem at all!
By Edward M.
A bit complicated and having to purchase upgraded stuff. Should be able to use this without worrying about a fire.
By Chris
Shipping times and support are very good.
By Michael C.
I'm unable to write a review on this product because I have not received it yet. Its going on a month and I haven't got anything. I'm aware Omtech doesn't have anything to do with shipping of the product, but the company they use to ship is a representative of their company. I'm a small business and this has drastically hurt my company. I'd be happy to change my review once/if I ever get it and use it.
By Justin B.
Response from OMTech· Nov 9, 2023
Hello Justin, We truly apologies for the inconvenience. Although the carrier will be delivering the order today it is unacceptable that they were extremely delayed in getting the order to you. Our shipping team will handle the delay issue with the carrier directly. We have sent you an email regrading this issue please respond at your earliest convenience. Thank you OMTechLaser Customer Support