Omni HotelsReviews of omnihotels.com

This place is joke judging people by the cover of a book when you trying to get a job this hotel and it me sick

What started out as a one night getaway for us turned out to be a financial disaster . I booked two rooms for us and somehow at check in cards got switched around in their system. After I stated to them face to face I wanted my reserving card charged and they assured it would be . Several days later somehow we have over 2000 dollars tied up in charges for a one night stay and not one person at Omni can get it fixed. Mind you , our rooms were only 750.00 total and they’ve just had a hay day double charging our cards . This has been a terrible experience and we have stayed at this hotel multiple Times . Someone needs to fix this and do better . We won’t be back .

Séjour de 5 nuits pour la coupe du monde Fifa dans un hotel récent et bien plaçé. Le problème est que cet hotel est trés mal géré avec 2 problèmes inacceptables: 1) Un service de chambre qui oublie purement et simplement de faire le ménage le 3° jour, ce qu'on découvre en rentrant à 23h. Quand on appelle le Guest service, une employée nous dit qu'elle va nous envoyer des serviettes propres...ce qu'elle n'a jamais fait. Et quand on la rappelle, elle nous dit d'aller à l'accueil si on est pas content !? 2) Une double facturation de repas au restaurant OWNER'S BOX que les équipes n'ont toujours pas corrigées après +3 semaines. Malgré les mails et preuves fournies, personne ne répond... :(( Inacceptable de la part d'un hotel de ce standing et seul vrai mauvais souvenir de Dallas et du Texas.

We arrived at 5:30 PM and didn’t receive our food until 7:11 PM, with drinks taking an unusually long time throughout the evening. The cheese fondue was served cold, and although the bowl was taken back to be reheated, the food meant for dipping was cold. A manager personally brought it out but didn’t acknowledge the issue or offer an apology. To make matters worse, when our food finally arrived, one of the pasta dishes contained a large piece of plastic. This was completely unacceptable and raised serious concerns about food quality and attention to detail. We were a party of eight celebrating a close friend’s birthday, and this was far from the experience we expected from a high-end restaurant. Since gratuity was automatically added due to the size of our party, it felt like the level of service no longer mattered. We chose not to make a scene because we didn’t want to ruin our friend’s special night, but overall, the experience was extremely disappointing. Unfortunately, we will not be returning.

Please make sure you use your top safety lock when staying at this hotel. One of my coworkers had a man attempt to enter her room at 6:00 AM. When she asked who he was, he identified himself as “security,” but he was actually maintenance. Thankfully, she did not let him in. What’s especially concerning is everything that followed: * Why did he misidentify himself as security? * Why didn’t he knock or properly announce himself? * Why didn’t the front desk call ahead before attempting to enter an occupied room—especially a solo female guest? * And why was there zero accountability from management afterward? To make matters worse, valet also “lost” my keys and told me they had somehow ended up at a gas station. I had to wait 30 minutes for them to retrieve my keys and bring my car back. Completely unacceptable. Our experience with Omni Orlando Resort at ChampionsGate management was extremely disappointing. The situation was dismissed, and our safety concerns were not taken seriously. We were also told there was no surveillance available to review what happened. This was a frightening experience, and it ultimately led our entire team to leave a day early because we did not feel safe staying. This lack of accountability is unacceptable. Guests—especially women traveling alone—should be aware.

I asked for a corkscrew to be delivered to my room. I waited 25 min. No one came. I went downstairs any requested it again. Returning to the room I waited another 20’min and no one came. I got a call. It was delivered to the wrong room. I decided to go back downstairs to the bar to have it opened.

I’m sorry to have to write a negative review for the Omni resorts as we have enjoyed them for so many years. The Omni Royal Orleans in New Orleans is simply falling apart. We stayed in the penthouse suite last year and not only was well. The furniture was so shabby and for the amount of money that we paid for the week there I would say my partner was really disappointed, only, the door to the pool was slamming since starting at like 5 o’clock in the morning and waking us up and when I complained several times I was told something would be done about that door, waking us up every morning and of course, nothing was ever done. That was last year and we were told that there was gonna be an upgrade there no pillows at the pool anymore there no umbrellas and here’s the best part this past week we stayed and , I love staying at the hotel because it really is just the best pool so not thinking and trusting that the pool is going to be at least up to the same quality of cleanliness when I stepped into the pool I really busted my butt hurt my knee slammed into the wall, slipped on the stairs hit my back The pool was green and slimy green and slimy. I called maintenance. I called the front desk. I complained I don’t know what they did after that because I didn’t even go back into the pool the next morning they told me they had to clean it and then we all had to get out but when you think about the fact that that pool was so green and so slimy and it was jazz festival week That the hotel didn’t try to make the pool up to the standards that they normally uphold for one of the busiest weekends and busiest weeks and busiest times of the year in New Orleans. It’s disgusting.

Below is an email sent to Mr Strebel whom I was advised was no longer the CEO. They said I should expect a reply, which hasn’t happened. Very disappointed that they don’t appear to appreciate or take seriously customer feedback. The complaint is about the cost of a massage at US$185 for 50 minute treatment, which was basic. The cost of the above is criminal and should be reduced to US$80. Paying guests have access to all hotel amenities. Is the price of US$185.00 internationally competitive? Attached for your information are details of the Holiday Inn, Kensington. In addition, you may want to survey customers staying at the hotel how was their spa experience and if it was value for money. Please note and I stress my concern is not with any staff members but with the Omni hotel chain. Background On Thursday 28 September I had a massage for 50 minutes not even an hour that cost US$185. The massage was billed as a special unique experience. Again it was was not value for money. The massage room was very average making the first impressions deflated at best. My expectation of a leaving with an overall wow factor was not met based on the cost, which has nothing to do with the staff. I shall be pleased to receive reply a by close of business based on US time on or before 4 October.