Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
95 reviews
OmbreSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Self-care, meet science. Our easy at-home tests provide you with a quantified view of your unique microbiome. We analyze your DNA to provide evidence-based recommendations on lifestyle, diet, and strain-specific probiotics.
Ombre (ombrelab.com) has 95 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
95 approved reviews, newest moderated first
Unfortunately, something happened where they lost my kit and never processed it, even though I have activated it. After weeks of silence, I reached out and they told me that I don't have kit registered. They needed my activation code, but I didn't have it anymore. Sad...
By Liz
Response from Ombre· Oct 31, 2022
Hi Liz, we can do a complete check to see if you registered your kit or not. Our customer care team will reach out to further assist you.
I received amazing customer support for a shipping issue. The response time was very quick and the service was above and beyond what I expected.
By Sue
Response from Ombre· Oct 31, 2022
Hi Sue! Thanks for choosing Ombre! If you ever need help with anything, our customer care team is here for you.
Nothing personal about the agent who helped me—I’m sure they did all they were able to do. My issue is (presumably) the policy on test kits /Ombre/ lost. Here’s the rundown: I order the kit with real human money, I do my little test (not particularly fun what with the poop and all, but that is a-okay and expected), I activated my kit, I sent in the kit. I waited. For months. I would’ve followed up earlier but I am stupid. Six months later and I don’t have my results, so I ask for help. I sent info showing my email receipt as well as the charge to my paypal but as I was unable to find my kit ID (honestly, that’s entirely on me, but still) the best I am offered is a coupon code to buy a new replacement kit for only 25 bucks. Apparently, my account didn’t show that I activated a kit despite having done so. Uh. Surely we can see the problem there. Did I do everything 100% correct? No. But tele issue remains that my kit, my kit purchased with real human money, was lost by Ombre (or someone) and the best I am offered is the opportunity to spend MORE real human money that I earned with my labor to rectify a mistake I didn’t make. Not cool, man. I had to play with my poop for nothing. I heard of other reviewers having this issue but thought I’d be fine. Nope! You might go through this process sans issue (save your kit ID in five different places, or perhaps it’ll magically not work. Who knows?) but there’s a hefty chance you won’t. Don’t even bother unless you like to get angry for fun.
By Anonymous P.
Response from Ombre· Aug 30, 2022
Hi there, Unfortunately, without the Kit ID activated, you won’t receive the test results since we do not know which Kit ID is assigned to the customer until they activate it online. When our lab receives the samples, they do not receive any personal information, just the Kit ID (activation code). They process all the samples but they don't know who they belong to. This is to ensure to keep personal information confidential. The lab assumes that all samples they receive were already activated first since it is the first step in the instructions. Since your sample was submitted to our lab without being activated first on the account before mailing in, what we can do is offer a replacement kit with a fee. Again, all kits that ship out from our fulfillment center are not registered. The activation codes in the test kits are not tied to the buyer until they register it online. If you have any questions or would like to go through the replacement process, please contact our support team at [email protected].
I got a very quick response to my questions. I would have like to have received an email stating that my sample was received and my revisits would take 2-3 weeks, but I have all that info now. Thank you
By Lauren M.
Response from Ombre· Aug 19, 2022
We are so glad to hear that you got the support you needed from our customer care team! When results are completed, we send an automated email notifying you that your health report is ready to view. Since it looks like it never made it to your inbox, we do apologize for the inconvenience. If you need anything else, feel free to reach out to our support team.
Excellent customer service with detailed instructions and pictures!
By Anonymous
Response from Ombre· Aug 19, 2022
Our customer care team is here for you 100%. Feel free to reach out to them whenever you have questions.
Fast, friendly support! Each time I've had a question or concern with the testing process or report I have received fast and friendly suggestions and pointers. Keep up the great work!
By Daniel
Response from Ombre· Aug 19, 2022
Hey Daniel! We appreciate you for contacting our support team. They are here for you when you need them!
This agent handled my request immediately- thank you
By Gavino V.
Response from Ombre· Aug 19, 2022
Gavino, thank you for rating our Ombre Support team. It truly means a lot and we're happy that we got your request resolved.
Ombre's customer service was fantastic. Very responsive and I received follow up as promised. I look forward to receiving my results and working more with this company; thank you so much!
By Allison
Response from Ombre· Aug 19, 2022
Thank you for choosing Ombre! We hope your experience with us has been great so far. If you have any questions about your report, feel free to reach out to our team. We got you covered 100%.
