OKDERMO.comReviews of okdermo.com

Terrible service they sent me a fake tracking number and when I asked for an updated one, they said that they were currently working on licensing and still haven’t gotten back to me and I placed my order over one month ago. Save your money -don’t get scammed.

Trusted company, great customer service, good product! Will order again.

I was a little uncertain because they wanted payment through things like Zelle where once the money is gone it's gone. They had a pretty good rating so I thought it was worth the risk. I placed my order and it shipped in a timely manner. Package arrived as expected and everything was correct. I'm very happy with their service. The price was great compared to others too. I would recommend them.

Thank you so much for your amazing service at Okdermo!!! I received my package today right on time with no hitches. You are great. Love dealing with you!!!!

I get great customer service and receive my orders every time. Be patient though, and order express shipping if you need your order within a few weeks! Hannah is awesome though and I think everyone is trying their best to fulfill everything in a timely manner. Products are exactly what they say they are.

I could not order a special nail fungus product from Europe any more due to their export issues with the USA. I was so happy I found OKDERMO where they have my product - in addition, I ordered special ointments for my Psoriasis that I could never afford to buy in the USA because the health insurance doesn't cover it... So, I was very lucky again that I found it here at OKDERMO for at an affordable price. Then, I had issues with the Bitcoin payment, and their customer service agent has helped all the way through to finally find an easier way to pay through my bank. She was very patient, professional and helpful in all ways. I received always emails that the order was confirmed, payment received, and when the order shipped with a tracking number. I received my order on the day it was expected to deliver, and the package was very well sealed, and the contents was all intact. Such a wonderful experience with OKDERMO from A to Z.

I had a smooth and reassuring shopping experience with Okdermo.com - the website was easy to browse, the product details were clear, and checkout felt not so simple but resolvable with zelle payments. I ordered from Okdermo because I was looking for skincare products that are not always easy to find locally, and the site made it simple to compare options. The product pages had enough details to help me choose. I liked that the store carried more professional, targeted products rather than just ordinary beauty items. The order process felt clear, and I received updates that made me feel confident my purchase was being handled properly. Overall, it felt like a practical and trustworthy place to shop for advanced skincare online. Thank you for the service.

My parcel was returned through the postal process and was never delivered to me. On April 23, OK Dermo stated by email that they would refund the order excluding shipping and asked me to provide refund details. I provided the requested refund details on April 27 and asked them to confirm once the refund was processed. I followed up again on May 6 and May 17. As of today, I have received no refund and no confirmation that the refund was sent. The issue is not only that the parcel failed to arrive. The issue is that OK Dermo offered a refund, received the requested refund details, and then did not complete or confirm the refund despite repeated follow-ups. ------ Update, 28 May: OK Dermo has now completed the refund. I have updated the rating to reflect that the refund was eventually received. They stated that they had replied to previous emails and suggested checking spam. However, the refund details had already been provided earlier, and no transaction had been received until after the review and further follow-up. I appreciate that the refund was finally sent, but the process required repeated follow-ups and escalation, so I am leaving the review as a record of the full experience. ------ Update 2, 28 May:: After the refund was completed, I initially increased the rating. However, the seller then sent me an unprofessional message blaming my review for damaging their reputation, and later flagged the review as defamatory. Trustpilot assessed the review and restored it, finding that it was not defamatory. Based on the overall closure experience, I am leaving the rating at 1 star.