_OhSnapDotComReviews of ohsnap.com

My snap broke within 2 years. I let them know the problem and they said I was out of warranty. That's fine and all but they only have 1 color out of 10 colors available. If you want someone to purchase a replacement, you would hope that they actually have options for you to replace.

I am just so impressed with OhSnap, they ran out of adhesive I just needed the adhesive. I wrote to customer service asking when it would be back in stock, they sent me an entire snap 4 luxe replacement the entire thing. Not just the adhesive, the entire phone grip a new one. Popsocket doesn't do that, if the magnet starts coming apart on the bottom of the base they don't replace it after 30 days. I purchased the snap 4 luxe in December, here it is May and they replaced the entire thing because they ran out of adhesive. That's an amazing company, I was very confused at first because they wanted me to fill out a form I knew it wasn't defective so I wasn't understanding. She said just fill out the form we will send you a new phone grip, that it was still under warranty. I love this company. This is a very honest company, I'm a customer for life now.

I purchased the "Oh Snap case and grip kit". It promises you can charge directly through the grip on the back. I tried through several chargers but couldn't make mine work. I contacted the company, who informed me that there was A RETURN SHIPPING FEE. Even though my product was defective and did not work as promised. They obviously get so many returns they have to charge for it. Ridiculous... buyer beware.

If the price tag doesn’t scream scam, I don’t know what does. They want over $50 for a $1 piece of crappy gear. Also their spam commercials are ALL over the internet.

Bought the snap 4 lux a few months ago, then the snap car mount. Those worked ok, though I wasn't super impressed. Then, I recently purchased 2 snap chargers and neither would work with my phone case on, even though my case met the requirements. In all my fiddling, the snap grip came unstuck from my case, so I decided to try a thinner case and ordered new grip tape to adhere it, spending $13 for 1-3 day shipping on $3 tape in hopes of getting it intime for the road trip i was hoping you use it for. The shipping took 7 days and the company took another 3 days after that to reply to my email asking why they didnt purchase 1-3 day shippingwith the money I paid them. The agent that responded said that 1-3 day shipping doesn't mean the shipping time, it means their time to ship. Heck no. That's not how that works. After all that, 1 chargers still didn't work at all and the other charged more slowly than I could use my phone. It said 4 hrs to full and went down as I used it. That doesn't work if you need to charge while using GPS, etc. It also got terribly hot. So I sent them back. They deducted a retuen shipping fee from my refund, even though there's no mention of that in their return policy and it's called "handling" on the receipt. Plus the items are defective -- item didnt just change my mind. So, the whole mess cost me thr cost of a new case, new sticky tape, and $20 in shipping fees = $50+ to end up with no chargers. The customer service from the minute I started contacting them, before I even made the charger purchases due to a webaite glitch, was TERRIBLE. 48+ hr response times minimum and no one even pretending to understand what they were talking about. A few people were openly hostile. Their troubleshooting form has numerous programming errors and you cannot contact customer support instead. They simply send you back to the form that doest work. Overall, DO NOT BUY FROM THE COMPANY. I regret having even heard of them.

Bought the snap 4 Luxe, worked great for a couple months. Adhesive on the back started to completely peeling off and would no longer stay on the phone or the grip itself. I submitted a support ticket and instead of sending me a replacement, they sent me two new adhesives. Both of these adhesives failed within a month. Now the product is out of warranty and they’re refusing to replace it, even though my original support ticket requesting a replacement was sent within the warranty period. Customer service sucks. They will send you bandaids and bullshit to get you through the warranty period. Then offer you a discount code to purchase the same product again. There are plenty of other options available. Avoid.

I recently bought a SnapGrip Luxe off the site and it came in fairly quickly. I had a little trouble with opening the packaging, but that was a me issue caused by ADHD brain going brrr while in the middle of a conversation I had to put energy into actively listening for, a conversation that could have waited until the next day instead of seconds after returning home from a night shift. Once I finally noticed the perforated opening point that was actually fairly obvious, it was super easy to open. It was also very easy to apply. Regarding functionality, it works wonderfully thus far. It was a slight learning curve getting used to opening because I was used to prying open PopSockets, but I adapted to the different ways of getting it to pop open very quickly, so points for ease of use. The little finger hole for single finger holding is also a nice touch. The magnetism also works well. I have tried plopping it on the fridge at home, my car along the outside (very useful for putting your phone down *momentarily* while grabbing other stuff out that once grabbed, full use of both hands is no longer required—as someone who tends to have their phone almost always in hand and tends to have it on my lap while not in use when driving), on a gutter drain outside my workplace (a random fun test for the giggles), on the mini fridge in my workplace’s small break room, on the oven door of my home’s stove (common sense mention to not do this with the stove or oven on), and the dishwasher thus far. The kickstand function is absolutely amazing in my experience. It is much better than my PopSockets since I don’t have to keep readjusting the angle to keep it from topping down on itself half the time. This is important for me as someone who very often puts their phone down while watching vids or shows to free my hands for eating, which for me helps me slow down when I eat. As for the durability, it’s certainly much more durable than glancing at it would make most expect. As thin as it is, it’s definitely got good durability to it. It has to for it to be functional as a phone grip in any capacity. If it were just a magnet function, the durability wouldn’t matter nearly as much, and if it weren’t durable, either my phone’s weight or the way I hold it via the grip would have broken it already. I’m not going to test its durability beyond its intended functionality, so I can’t say for how durable it is overall, but it is most definitely adequate for what it is designed for.

Literally just got it, Ohsnap grip 4, in the mail. I love it. Perfect fit for my finger no matter which way I use the grip. It took me a minute to figure out the kickstand but I got it now. I haven't tried wireless charging yet but I will soon. Once that is confirmed, I'm going to buy these for all my family members. It almost disappears into the back of the I phone. It arrived in a few days. It's fantastic. Thank you for making this. My other grips dug into my finger and were NEVER comfortable. In fact they were painful. This feels like nothing is there, no pinching, no sharp spots. I'm about a woman's ring size 7.5 (US scale).