Very helpful
Very helpful
By Tim
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
194 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Ogawa, we know it’s all about our customers. As an international leader and manufacturer, we keep you in our hearts and mind when designing massage and exercise equipment. Our ultimate goal is to promote health and wellness through advanced products that are user friendly and reliable. We are dedicated to creating products that are innovative, safe, and effective. That’s the Ogawa Difference.
Ogawa World USA (ogawaworldusa.com) has 194 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
194 approved reviews, newest moderated first
Very helpful
By Tim
Rick from Customer Service is awesome. He is very helpful.
By Amy
Very helpful !! Smooth painless transition
By Melony
There was a problem with my chair when I got it but Ogawa stepped up and took care of the issue right away. It’s customer service like this that validates my selection of Ogawa to begin with. They make a fine product and I look forward to using my Touch 3D chair for years to come. Rick in customer service is more than happy to answer any and all your questions. If you’re looking for a massage chair you owe it to yourself to buy Ogawa!
By christian V.
Rick was absolutely wonderful to work with in my purchase. Made the whole experience pressure free,educational and fun.
By yeiter
The help desk was great
By Tim
Awesome customer service!! price matched for me which in time thanks Eric
By Wasif H.
Rick is fantastic he helped me all the way, he is an asset to this company, thanks Rick. Gene
By Gene