OfficialquasiReviews of officialquasi.com

Had the lovely Cassie text me after I had ordered to verify my address and we spoke a little about my goals and why I’d ordered, was given a discount code for further purchases and some advice and was assured my order would be sent promptly. Great customer service!

Cassie, the Quasi company representative, provided exceptional service with her warm, friendly, and attentive approach. She carefully confirmed my shipping address, which had never happened before, and assured me that my order would be sent as quickly as possible. She also took the time to ask about my skin type and thoughtfully recommended another product that could complement my order and help improve the condition of my face and neck, offering me a generous discount. I truly appreciated her personalized assistance and outstanding customer care!

Great customer service! Immediately got a text confirming my order and giving me great tips. They were very helpful and nice.

Cassie was personable. I like that

I had just made my first order. It was very easy and one of the best things that I liked about the process was that I could make a purchase without a commitment to a subscription. The very close second best thing was a text message that I received from Cassie (a real breathing person!)! That was a nice touch, after all that I had been going through the last few years, it was a wonderful warm touch. I felt like I mattered. I look forward to having Quasi show up at my mailbox so I can start working on my personal take back of my life!

Friendly, honest and very helpful individual service.

I had a great experience! Casie was amazing, very friendly, professional, and helpful throughout the entire process. She made everything easy and stress free. I truly appreciate her excellent customer service. Thank you, Casie!

BUYER BEWARE! I am extremely disappointed with this company's customer service and lack of accountability. What should have been a simple order issue has turned into more than a month of frustration, repeated emails, empty promises, and absolutely no resolution. I placed an order during their Labor Day Buy 2, Get 2 Free promotion but received only two packs. When I contacted customer service, I was told the promotion had not been selected during checkout. Rather than making a genuine effort to resolve the issue, the company placed the responsibility on me. After numerous emails, customer service actually acknowledged that my experience was "completely unacceptable" and promised to escalate my refund request immediately. That promise was never fulfilled. Now, after more than a month of going back and forth, they insist that I return the merchandise before receiving a refund. Given their repeated failure to follow through on previous commitments, I have absolutely no confidence that returning the products will result in a timely refund. I even offered to return the merchandise once my refund was processed, but they continue to repeat their return policy without meaningfully addressing my concerns. The issue is no longer just about the merchandise or the money. It is about integrity, accountability, and how a company treats its customers when something goes wrong. Their responses appear scripted, their promises have been meaningless, and their unwillingness to provide a reasonable resolution is unacceptable. A company that works this hard to make a sale should work equally hard to retain its customers and resolve legitimate complaints. I have been patient, professional, and more than reasonable throughout this ordeal. Unfortunately, my experience has demonstrated that customer satisfaction does not appear to be a priority. I will NEVER purchase from this company again, and I strongly encourage potential buyers to carefully consider my experience before placing an order. Bottom line: A great promotion means absolutely nothing when the customer service behind it fails to deliver. You have lost my business and my trust!