OfficialquasiReviews of officialquasi.com

The face masks arrived reasonably quick, I tried the masks on several occasions, the skin felt nice and supple, but the fine lines and bags under the eyes were still there. Gave some to friends to try too and they were ok with them, whether they will order some time, I don’t know. I did find it annoying that the time given to let me know that another batch was coming was not long enough for me to cancel, on the strength of that I will not be ordering anymore, I did send an email to cancel my subscription, I’ve not had a reply, but they were very quick to say I couldn’t cancel as the current order as it was on the way.

Never received product..case was escalated twice according to email..still no response Absolutely no way to call or contact other than email. They stole $47 from me. Did not even attempt to replace. This was ordered on July 19th and is now August 11th..no tracking

Don't buy it! The neck mask wouldn't even stay on. I saw no changes. Lots of money for nothing.

Enrolled me into a subscription I didnt want. And paypal wouldnt help me get my refund back. I emailed customer service at Quasi to send back the items and she ghosted me. I have screen shots of what this scamming company does to make people not realize what they are signing up for

⭐ 1 Star – Quasi promised a full refund in writing but still owes me $81 UPDATE: After my original review, Quasi finally processed my refund, but deducted an $81 restocking fee. On June 15, 2026, Quasi confirmed to me in writing that if the products were returned in their original condition and unopened, they would process “a full refund without any deductions.” I trusted their written commitment and returned the products. Had I known they would later withhold $81, I would not have proceeded with the return under those terms. After more than three months of trying to resolve this, including a formal complaint sent on September 1, Quasi has not responded and still owes me $81. People work hard for their money, and a company’s written promise should mean something. I am sharing my experience so other customers can be careful and avoid going through the same situation. I have the email from Quasi confirming this promise in writing. Unfortunately, Trustpilot does not provide an option to attach the email as supporting evidence. ...................................................................... ...................................................................... ⭐ 1 Star – Extremely disappointing customer service and refund experience I returned my merchandise the day after receiving it. On June 17, 2026, Quasi confirmed that they would monitor the return and that the refund would typically be processed within 10 business days after the return was received and inspected. It has now been nearly two months. I have sent multiple follow-up emails — this is now my fifth follow-up — simply asking for an update regarding my returned package and refund. Unfortunately, I have not received a response from customer service. What is most disappointing is not only the delay in receiving my refund, but the complete lack of communication. I have been patient and have given the company multiple opportunities to provide a simple update, but I still have no information about whether my return was received, whether it was processed, or when my refund will be issued. I understand that returns can take time, but nearly two months with multiple unanswered emails is unacceptable. I hope Quasi sees this review and finally addresses my case. I would be happy to update this review if the issue is properly resolved.

6/20/26 – request to send product back and request a refund 6/20/26 offered a 20% cashback to keep the product – I declined 6/21/26 They forwarded a return address to Dorel,Florida and asked me to provide the tracking number. 6/22/2026 I forwarded the UPS tracking number. 6/22/2026 acknowledgment of receiving the tracking number and said to allow 10 business days for a refund 7/9/26 package arrived on 6/29 sent an email requesting an eight update on the refund 7/10/26 acknowledgment email and forwarding email to management to provide an update on the refund 7-17-26 request for refund status message says allow 14 business days for a refund 7/19/26 acknowledgment email forwarding to management and now to allow 20 days for a refund 7/31/26 request on status of refund – no reply 8/6/26 request status of refund – no reply 8/8/26 request status of refund – no reply 8/10/26 Still no reply. 8/17/26- Update;I have received a full refund.

The customer service is good. They respond quickly and remain professional. The product arrives quickly as well. My complaint is the product itself. The advertising is brilliant. The little cartoon of the woman who has a Dermatologist for a sister, with the narcissistic husband going through a midlife crisis-my ex husband. I never took the time to research live results, my mistake. I am 49-years old and I have fine lines in my forehead and smile lines aka crows feet. I have dark circles under my eyes, which I've had my entire life- even as a kid, allergy related. I have been using this mask for over a month now, as directed twice a week, on my face and neck, I see zero difference in my skins appearance. Initially I left it on for 2 hours, but noticed it was still white, so then I left it on until it was clear, which took about 3.5 hours. It is expensive and I do notice that it slips constantly, which is irritating as I am a busy single mom of 3 and I am constantly doing things even at home. I only notice the day I do it, my skin is softer. No glow to my skin, no "glass" appearance and certainly no erasing of my fine lines. I may be atypical, but I feel that it is important to have someone with actual results review the product.

Mask does not stay on properly at all, bottom part slips off top part peels at sides