Off Grid StoresReviews of offgridstores.com

I typically you don't leave reviews like this but for my particular situation which was kind of sort ofan emergency and had issues charging my dpu via EV charger. Darnell stepped in and provided me with more support than eciflow could dream of providing. Not only was he trying to make sure I followed every step but was in contact with ecoflows customer service on my behalf. I've spent well into 6 figures for my build and out of every experience, this was by far the most wholesome and personal where I felt like they truly cared. I can't speak for everyone, but would be surprised to hear a review stating otherwise. Thanks again guys. G

I ordered a Solex expansion battery for my Solix 3800+ unit from Off Grid Stores based on having a good price and also claiming to be “unauthorized Solix dealer”. I ended up having to put a warranty claim in for the battery a year later. I’m happy to say that Ryan “Costumer relations”was able to help me out and get it replaced through Solix in a reasonable time, and without any issues. Sometimes things just happen, and It’s nice to know that Off Grid has your back if it does PS I still trust the Anker Solix F3800plus, expansion, batteries, and solar panels which I use at an off grid situation for a seasonal lake cabin. It really works well for my needs. John R.

So, I took a deep dive into purchasing gear that my family and me will need for emergency preparedness and off grid living. My honest opinion, Off Grid Stores completely blew all the competition out the water with prices and free shipping. I've been collecting gear and equipment for a number of years now, no one comes close to Off Grid Stores prices. Go check them out for yourselves, I promise you wont regret. Best regards, loyal "Of Grid Stores" satisfied customer.

I purchased the Jackery 5000 Plus home back up system. Off Grid Stores had a great offer and price. The shipping delivery was prompt...mostly. One unit was lost or damaged in shipping and the tracking was showing it was stuck at the shipper's facility. When I reached out to customer service the replies were prompt, helpful, and personable. They communicated regularly with me and resolved the issue by quickly sending out another unit to me with hardly any delay. Big shout out to Darnell in customer service who took care of everything. This customer service is what puts a retailer over the top to 5 STARS for me. Every email from them is professional and even their email signature line has there picture...a very nice touch. I will continue to use Off Grid Store for my needs because of this great service.

Off grid had the absolute best price on a large solar build. Ryan, the lead customer service rep is nothing short of "Outstanding." Although my massive EG4 battery wooden shipping crates had some damage, due to Old Dominion, Ryan assured me that they would make it right...you can't ask for better customer service than that. The batteries have been working perfectly for nearly 2 weeks and Ryan continues to reach out to ensure my satisfaction. I give Off grid my highest endorsement and review. Due to best price and Ryan's world-class customer service, I will be a repeat customer. Dr. Rex

i cant rate the equipment because i never received it . which happens my complaint was with the terrible customer service i received i got plenty of response but no helpful information at all except contact shipping agent FEDEX and because they used the cheapest shipping method there was no info only that it was delivered where i dont know but not to my address. you would think the off grid store rep.Ryan would help but i got nothing but generic answers

This company is awesome!!! Great experience. We will definitely come back to finish building out our "off-grid", no pun intended, solutions. Thank you.

So this was my first time using this site. First of all the cheapest prices I could find. And after I purchased i saw they have it for a bit less and they updated my receipt right away! I sent the email out yesterday and they responded quickly and acted quicker! I will let others know about this site and the fantastic customer support! Thank you!