Octopus Energy USReviews of octopusenergy.com

She was amazing and personable!!!

Employee did not want to open my account, pretty sad

If you call the 800 number you will wait on hold for a very very long time to speak to someone, assuming you don't give up first. The last time I tried the email option it took them 6 days to respond. Want to know what the last day of your billing cycle is? Good luck. Genex had 0 issues showing me the exact day in their app and web page, yet somehow Octopus can't do the same with the same local provider. They make it different every month and there is no way to find out what it is on their web page. Of course it is in their benefit to make it hard. If you don't hit your 1000KW use, they get to charge you another $125, effectively tripling your per KW hour rate. If not for the $150 cancellation fee, I would have have left. This will be my first and last year with them.

Deavonte', this guy was awesome and took care of explaining and assisting me with switching to Octopus Energy. He was down to earth and explained everything in a simple way that made it easy for me to follow. I am super happy with the transfer to Octopus!

Thank you, Keith, as per conversation, was very informative and greatly appreciated his help with my situation and got it resolved. Thank you, so much, Tamara n Vern H.

Everyone there is extremely helpful from customer service to services if I could give you more than 5stars as an option I would and I don't plan on going anywhere for my electric services. Thank you for all that you do for me.

Customer service very helpful

Very courteous and knowledgeable pleasant to work with and user-friendly website