Oceanic Teak FurnitureReviews of oceanicteakfurniture.com

Most of these reviews are six years old. The current executive team has chosen not to get involved with an obvious quality/workmanship issue. Initially, they responded professionally but when it came to fixing the issue they worried about shipping costs rather than customer service. I have asked three times to speak to the owners, no reply. I’d urge you to shop elsewhere,

Poor quality and poor response from the company

Not great. The order didn't arrive, although I got all the emails which specified delivery dates etc. Eventually I rang to discover that in fact there had been some kind of glitch. The furniture was now £300 more and the woman on the phone gave no explanation and was rude. After I left this review (previous edition) she then rang me absolutely furious and really quite nasty. Apparently, although I had received delivery confirmation etc, my card had not gone through. (I had moved house but my bank hadn't yet amended my card details). I explained that had she been kinder and not so rude I would've happily reordered and paid the extra. But I prefer to do business with polite people, as a matter of principle. I notice another review of this company which experienced unhelpful customer service. When I reflected back to her what I experienced she didn't even recognise how aggressive she was being (daughter of the owner, I understand). As a psychotherapist, I'm used to dealing with all sorts of folk all the time, and I'm afraid I suggested she perhaps find one of my colleagues.

I'm very surprised to read the previous reviews as I have had a very different experience with Oceanic Teak Furniture. I have finally received my table and chairs and am happy with the quality however, customer service was probably the worst I have ever experienced. We ordered our furniture in February for delivery at the end March which in principle would be fine. To be fair to them they did try to deliver and it was much earlier than on the website. However, as it was lockdown and this was for our holiday home we couldn't get to the property to receive the delivery so I phoned and they agreed to hold it for us until end March when we were able to travel. So far so good.... I phoned the week before as requested to organise the delivery and they told me it was no longer possible and we would now have to wait. After much discussion with Frances who was very rude, she agreed to do a one day delivery so it could arrive on a date when we were going to be at the property. We were at the property, a 3 hour drive for us when I received an email from Paul saying they could no longer deliver when they had said with no reason as to why and very little apology. Again after many emails and rudeness from him we finally agreed a date but this meant we would have to travel a 6 hour trip in a day to accept the furniture 2 weeks later. So all in all very poor and unacceptable customer service and I certainly won't be recommending them.

The furniture began cracking less then 1 month after it was delivered (chairs for the table). I still haven't received the 2 orders of the "Classic Deep Seat Teak Set - 5 Seat including full cushions" that I ordered on 4/18/2020. Only AFTER I paid the full amount for this furniture was I advised that the furniture was on back order & not arriving until the end of May (5/27/20). It then got worse when the order didn't ship until 6/1/20 & I was told then that the cushions weren't coming with the furniture & wouldn't arrive for another month (how am I going to sit on teak sofas & deep seats without any cushions)! Then when the furniture shipped on 6/1/20 (with the Oceanic chosen carrier) I was given a tracking number & told to anticipate delivery to my home by 6/10/20... Today, (6/10/20), I contacted the carrier & they informed me that my furniture, which has been in their facility in Texas since 6/3/20, was still in Texas & would not be arriving today & that they don't have a shipping date yet because they are a "consolidated carrier" and are waiting for enough freight to send it to Washington State together. I spent over $8,000 with this company on various pieces of furniture & I would have expected far better performance in terms of communication & delivery then what I have seen to date. In addition the chairs for the table should not be cracking & seperating within 1 month of delivery.

I placed an order in mid-August and still have not received it. But my credit was charged! I have repeatedly tried to contact the company but haven’t received any replies. I will probably need to file a dispute with my credit card. Very frustrating experience.