oakstreethealth.comReviews of oakstreethealth.com

July 2025 through December 2025 - Absolutely awful Dr Bachiri and practice in Garland Texas. My rides provided by OSH mostly undependable. Many appointments missed as a result. Too often I was given meds I'm allergic to, Dr failed to send prescription on time sending me to ER or just plain wrong for my illness. I've changed doctors/practice now and will never go back.

I had great expectations when I decided to walk into an Oak Street health center. I had just retired and OSH advertised that they catered to older adults on Medicare and/or Medicaid. My first day at OSH was not unusual in that I had to take a full physical so that they could determine my health status. After the physical, I was told to schedule a future appointment, so they could give me the results of the test and move on from there. When I returned, I noticed that the nurse who was there during my first visit was replace. The results of my tests were not alarming, although I did have some health issues. I was given prescriptions to deal with those issues, which if I had agreed to, would amount to $800 out-of-pocket ! I told the doctor who was actually a Physycians-Assitant, that I could not afford the prescriptions he gave me. He told me to just purchase the ones that I could afford. For some reason I got the feeling that the staff there was dissapointed that I was not any sicker so they could pump more money out me ... In any case, I scheduled another appointment with the Doctor(Physician Assistant). When I returned for that appointment, I had to wait 2 hours in the lobby because of a staff shortage. After the 2 hour wait, I finally go to see a nurse, not the same one I had seen previously of course, who told me she was actually the Floor Manager there. She made me take another series of tests, but the way she adminsterd those test was Gruff to say the least. I actually felt very nervous and uncomfortable around this nurse. This is when I said to myself, "It's time to go back to my previous clinic", who were not perfect, but at least they were professional. I walked out of the office before seeing the doctor, because I had another appointment. Another issue with OAK St Health is that they use technology to alert/harrass you every other day. They send you alerts every other day by text and email. When you are approaching your scheduled appointment, its 3 text and emails a day. They even send you birthday-cards in the mail on your birthday ! If only they knew that I was not interested in all that bang-wizz stuff just my health. OSH advertises on TV 24/7 even on weekends. They have a special channel where they brag every day about their services. However, if they have to advertise so much, it's probably because their products are not any good.

THEY DONT CARE ABOUT THERE PATYIENTS!!! ITS ALL ABOUT MONEY!!!! FOR THEMIVE BEEN A MEMBER ABOUT 2-3 YEARS WITH ARTHRITIS,& ALL THEY HAVE DONE FOR ME >>>(NOTHING !>BUT GIVE ME STUPID PAIN PILLS!!! THAT DONT WORK AT ALL!!!!,>SINCE AS OF THIS DATE!> AS OF JAN. 4,2026 I HAVENT HEARD FROM THEM IN 6 MONTHS+++ THAT SHOW ME THEY DONT GIVE A CRAP!!!PS.!!!!>>>>> THERE OWNED BY CVS PHARMACY!!! THEY NEED TO BE HEALD RESPONIBILE!!!!!!!!!!

Saw nurse practitioner last Friday. Needed one critical sleep medication called in. Called Monday to check status, clerk said she was sending it in while on the phone. Nada. Called Tuesday am was told first time prescriptions require extra steps, was told I would get a call back in 24-48 hours. Called back around 2 pm and asked if I could be called back before 5 with a yes or no as to medication being called in TODAY so I could order emergency pills from pharmacist. Called THEM back 4 today, was told I would need to schedule another office visit. Told clerk to cancel all future appointments; some child was on the phone babbling then silence. She hung up on me! I will watch them, they will probably bill me for no show on blood work appointment next week. All they had to do was call in one prescription, I am 70 years old and suffer from severe sleep medication. Bye bye zoo.

John Destefano Durham, North Carolina To: Compliance Department Oak Street Health Durham, North Carolina Subject: Formal Complaint Regarding Misleading Visit and Improper Billing Dear Oak Street Health Compliance Team, I am submitting this formal complaint regarding a recent experience at your Oak Street health Durham, North Carolina location. I was invited to come into the clinic for what was described as a tour/informational visit, with no indication that the visit would be considered a medical appointment or billed to my insurance. After attending this visit, I discovered that a claim was submitted to my insurance provider for services I did not request, authorize, or receive. At no point was I informed that the visit would be coded or billed as a clinical encounter. I did not receive medical evaluation, diagnosis, treatment, or any service that would justify a billable claim. This practice is misleading, inappropriate, and raises serious concerns about billing integrity and compliance with Medicare/insurance regulations. Patients must be clearly informed when a visit is billable, and no claim should be submitted without explicit consent and a legitimate clinical service. I am requesting the following actions: 1. Immediate review and reversal of the claim submitted to my insurance. 2. Written confirmation that this claim has been withdrawn or corrected. 3. An explanation of why the visit was billed despite being presented as a non‑clinical tour. 4. Assurance of corrective action to prevent this from happening to other patients. If this matter is not resolved promptly, I will escalate the issue to the North Carolina Department of Insurance, Medicare, and other appropriate regulatory bodies for further investigation.

Don't go there. They only care about money. It's the most uncaring, unprofessional place I've ever been to.. I had nurse practitioner that lied and now I can't get adequate medical treatment

I joined Oak Street health because of their promise on paper that I would have a real doctor. Instead I ended up with a nurse practitioner, who does not communicate with me. They do not have a portal, so after weeks of waiting for blood test results, I went to ask for them. I was told that the nurse practitioner would call if there were issues. Never received a call in spite of several H marks on tests. I had seen the doctor, so I thought he was my PCP. He is not and now he no longer takes new patients. Their lack of communication. is my biggest complaint.

Very nice people.