NYSEGReviews of nyseg.com

They better not raise the rates. I knew someone would come out of the wood work the minute us seniors found out about the possible increase to ss. They NYSEG have a lot of nerve when our bills reflect how much it cost to send us the power and it’s much more than our usage. I hope Trump puts both feet into this one. Between NYSEG and spectrum they can both go to hell.

Scammers The bill should be due at 11:59pm not 5:00

I called with some questions about new construction and getting hooked up, and Karen was extremely helpful and kind in the way she explained, this made me feel encouraged and more clear about what we needed to do and what to expect. Thank you for the patient and informative interaction Karen!

This is the worst electric provider. Unfortunately they are the only available provider in my area. They have the monopoly and they know it. They introduced smart meters which regularly gauge us especially during peak season. Their "delivery" cost is totally arbitrary, they set it at whatever they need to cover their profit margin. Sometimes my bills are $150, sometimes they are $550. For a single family home with only two working adults who are never home (and extremely energy conscious) that's insane. There's no way we use that much. We shut off every light and rarely use utilities. Moreover, their online site is terrible and kicked us off autopay during a data migration. But they never informed us. I only caught it by checking my bank account to see if the payments had been going out. Nope... The three month bill was shocking. Now I can't resign up for autopay due to some glitch on the page. Customer service is ok, but they only work regular business hours and have no 24-7 live chat. I can't say enough bad things about this under-achieving company. If there was any alternative, I'd switch. If you are reading this review and you are an electric provider in my area, hit me up.

Their prices are terrible. I wake up this morning to no power. I pay $300 a month for electric and I can’t talk to anyone about it. It’d be nice to let your customers know if there’s an outage.

The WORST company ever. An absolute scam. I can't believe this is legal. Reading all these reviews and experiencing the same robbery. I never signed up for budget billing but am being charged $300/mo for a home I don't live in. This is a PT home and we visit maybe 4 times a year for a few days. There is zero explanation as to why the monthly charge is that high. When I called the rep slipped up and goes "your monthly usage is only $33/mo I don't understand why you are being charged so much. So for 5 years I have been overcharged and all they offered was a credit of $166. I lost almost $6000 using this company. The website is down so you also have to just take their word.

Unfortunately I could not give it a zero.

Terrific customer service yesterday from NYSEG. Reported a flickering light issue around 11AM , received call about 11:30, crew was onsite by about 1:30 and issue was resolved by 3