NYSEGReviews of nyseg.com

Well he happened again. For the second time in a year NYSEG erroneously skipped a billing cycle for me and I was double billed. I called them after not recieveing my monthly bill for July and by the time they generated the bill the August bill was due also. Their incompetence continues.

As a SNOWBIRD, I first went online to create my account on May 4, 2023. I then phoned NYSEG to confirm it. The female that I spoke with laughed. Probably due to a problem that was fixed previously which they were trying to collect for a closed account that was from 2021. I requested that the power be turned on May 15, 2023. When my husband and I arrived at our residence on May 21, 2023 there was NO POWER and my husband needs to be on an oxygen concentrator to sleep at night. Plus, we had no water since there is no power for the pump. So, no toilet flushing either without water. We called NYSEG Emergency and since the meter was red tagged all we could do is NOTHING, until the 22nd to speak to customer service. On 5/22, I called NYSEG Customer Service, which then routed me to Turn off, Turn on portion of NYSEG. Then, they transferred me to Emergency Services of NYSEG which I was told that someone would be calling us back in two or three DAYS. And they they were going to route me again back to customer service. I said NO, as I already had gone around the NYSEG offices and no help. I then called NY State PUC and they gave me a case number and if no one called in three hours to call back. I had to call back to the PUC. Then, NYSEG person came to our house to turn on the power. What is crazy is that he is the one that has been turning our power off and on for several years as SNOWBIRDS we close the account and then HAVE TO START A NEW ONE each year to turn the power back on. A woman from NYSEG did call and stated that there USED TO BE SNOWBIRD accounts but they stopped that. No wonder as I was being harassed for a closed account. We NEVER had problems with paying in the past with any of the NYSEG account numbers. And closed accounts CANNOT be re-used by Snowbirds. Waste Management allows Snowbird accounts and they have no problems with it. NYSEG just wants your money and DOES NOT CARE to assist Snowbirds in keeping one account open and if need be dormant. Luckily my husband had an oxygen tank to use for sleeping. But, when he called the oxygen company they stated that the tank is NOT for SLEEPING. NYSEG needs to get SNOWBIRD ACCOUNTS again to alleviate problems as we had. Especially the 21st was our anniversary and not a good one without power.

Getting billed $300 a month for a one-bedroom apartment with no running AC or heat. They have charged me late fees and threatened to shut off service every month despite having autopay set up three separate times. Support is impossible to reach; expect to be waiting on hold for multiple hours, and when you do reach someone good luck understanding them.

After over 6 months of calling and asking for help with understanding the high meter reads on my account, NYSEG sent Ginny France to the house to explain how to read the meter. What she did is discover that the wrong meter was installed. I have over 50 solar panels and yet my bills were at or above $1000 a month. She contacted the correct person to fix this error and came out personally to install the correct meter. I am extremely grateful to Ginny for her know how and action to remedy this situation. She is a blessing.

I'm still on hold, waiting for Three hours and fifteen minutes to talk to customer service. Can any company prosper with such poor service? This is my fourth attempt including a trip to their offices on Link Road and the Customer center in Vestal just trying to get a paper bill. Finally, today, Rene at the Vestal office straightened out the account. Give that woman a raise.

I've been getting billed for a house I haven't lived in for months. I called last month to explain what was wrong and that they said the bills are based on estimated meter readings. They also promised to do a manual meter reading to prevent this issue going forward. Today I got another full bill based on an estimated reading. Their customer service line says it will be over an hour wait. Beyond thankful to be moving out of the service area.

VERY POOR CUSTOMER SERVICE. I would not use them if i had a choice to purchase my electric elsewhere. They are horrible. You NEED to watch your bills closley. They promote online payment of your bill but you still get a letter of non payment?? I paid 10 days early. Had to research to resolve an issue that was their fault and I didn't get paid for MY time. They will charge you during an electric outage. Seems a bit greedy. They will allow your bill to get terribly high before threatening shut off. This puts you into a position where you cant ask an agency for assistance until your credit gets ruined, NOT FAIR.

Horrible Customer Service... Outside service rep. Is VERY rude and does not show identification.