Nutrition FaktoryReviews of nutritionfaktory.com

1250 NW Broad St., Murfreesboro, Tennessee

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The Fair Hearing score

4.7/ 5

Excellent

224 reviews

Nutrition Faktory4.7Excellent

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About Nutrition Faktory

Nutrition Faktory was created with ONE GOAL in mind, give our customers the absolute best experience they've ever had at a nutrition store!!! We have the best selection for Protein, Preworkout and Vitamins. Check out our selection of great Supplements!

Nutrition Faktory (nutritionfaktory.com) has 224 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.

Also known as: nutritionfaktory.com
Website: nutritionfaktory.com
Category: Personal Care
Location: Murfreesboro, Tennessee
Listed on The Fair Hearing: 2026

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Jul 13, 2023

EXCEPTIONALLY Bad Customer Service Ever

Preface: I never leave bad reviews but this experience warranted one. EXCEPTIONALLY BAD SERVICE Issue: Destroyed shipping box, containers of the products were crushed and seals were broken on the products including the protein powder. Response from customer service: The products left our facility sealed so they are fine, pop the dents out. My response: I am never going to give you a second chance if that is ever your reply, I sent all the pictures asked of me and that was the reply. The proof was evident. I have never been treated this way by any company before, no matter how cheap they were. Terrible place to buy products, how absurd it is to say something going in your body is fine to have its seal broken on arrival, with oh by the way, actual openings on the shipping box, yes very sanitary lol, not to mention I couldn't reclose the containers all the way "Popping the dents out". Ill be going to the BBB and health department for small businesses as well.

By Francisco L.

Response from Nutrition Faktory· Jul 13, 2023

Our goal is to give our customers the best experience they've ever had at a Nutrition Store so I'm sorry that didn't happen here Francisco. Looking at your conversation with our product specialist it appears you contacted us at 9:21AM today, we replied at 9:22AM, and you guys chatted back and forth until 9:35AM and then you sent in pictures of the damaged items. Looking at the pictures that were sent, the products are still sealed but dented so our specialist offered the fastest solution that would allow you to start using your items immediately by offering you a discount if you chose to keep the items. You declined and our specialist replied 5 minutes later with an offer to send replacements if you were uncomfortable using the products as they were received. You never replied to the offer for replacements but instead chose to leave this review. I'm sorry you feel that this equates to bad customer service but we always do our best to provide the best solution with the set of circumstances provided but we understand that there is always room for improvement. Have a fantastic rest of your day and thank you for sharing your experience so we can continue to get better. Sincerely, Michael Bires Nutrition Faktory Found/CEO [email protected]