Amazing customer service
Bought a keyboard one day before sales and when I asked if I could have gotten a partial refund to catch up with sales they said yes! Order has shipped after 1 day and I'm excited to try the keyboard
By Manuel A.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
92 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
nuphy.com is listed under Computers & Phones.
nuphy.com (nuphy.com) has 92 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
Showing 37 reviews with 5 stars · Clear filters
Bought a keyboard one day before sales and when I asked if I could have gotten a partial refund to catch up with sales they said yes! Order has shipped after 1 day and I'm excited to try the keyboard
By Manuel A.
I bought a keyboard here and although the delivery process wasn't smooth, customer support helped with the process and I received the package. I'm not going to review the keyboard here, but I like it =)
By Andrey
I don’t know what happened with the other reviews but in my experiences nuphy is a very innovative brand for keyboards. With the Australian version I requested a refund because my parents had already bought it for me and within an hour they accepted thr refund. Thx nuphy
By seb M.
Ordered the Night Breeze Switches, Two Tone Wrist Rest, some shine through keycaps, an Air75 Keyboard and the Halo96 kb. All arrived within 2 weeks, and have had no issues in setting them up via QMK/VIA or QK Config. Been running the Halo96 as my primary kb for work for months now, and never an issue with my initial setup. The Air75 has been solid as well on a secondary computer.
By A K.
This keyboard is absolutely stunning. It just feels so nice to type on. The sound is pretty impressive too, that is going to make you so excited to use it. Moreover, the NuPhy support team is really well organised and reactive. I firstly got wrong passing my command and they cancelled it and refurb me immediately so I can make another one. Then I asked the keyboard to be delivered; before Christmas, and they did ! It was shipped in France in 6-7 days from China. Then I got wrong in my firmware update and they sent me the latest update as fast as they could (a couple of hours maybe). So, you won't regret buying this keyboard who feels nice, who looks nice, and has a great support team. (Nuphy Air 60 V2 White, Nufolio v3 Nostalgic Tan)
By Valiouzz