National Traffic Safety InstituteReviews of ntsi.com

Response from National Traffic Safety Institute· Sep 12, 2022

Maria, Thank you so much for your five shiny stars! NTSI works hard to bring the most relevant content, in an informative format, that is also easy to navigate, so that valued customers like YOU can enjoy an easy-to-use learning system. Thank you again for this great rating and thank you too for joining our NTSI safer driver family Maria!

Response from National Traffic Safety Institute· Aug 24, 2022

Denea, NTSI regrets that you experienced frustration with your recent traffic school experience. However, NTSI records all calls for customer service satisfaction, and after thorough review of your call, we can confirm that our rep did not treat you poorly in any way. Quite the contrary as the recording shows our rep was calm, kind, comforting, provided thoughtful answers, and even offered a refund that you declined. In the end you used the threat of retaliation against our rep, telling her you were going to post her full name on the internet with the obvious intent of maligning her and NTSI, and then you hung up on her. Further review of your case, and said recorded customer service call, shows that you registered for the wrong court. The court system servers noted this error and auto transferred you to the correct court and the next time you logged into your course you were greeted with a Student prompt to "Settle Payment" which was the difference of the court fee between the incorrect court and the correct court. You then entered your credit card information again and the payment was processed. On 8/22/22 at 5:35PM an email confirming this additional payment was sent. No extra money was taken. NTSI does not have the ability to run a card after a payment has been made. NTSI does not store any credit card information. The only option NTSI has after a payment is to refund or void. NTSI stands by our CSR Supervisor; she is one of the best in the field as evidenced by her superlative treatment of you and the genuine kindness demonstrated as she explained all of the above as well as suggested solutions that you rejected. NTSI did everything we possibly could, and we wish you well with your traffic school needs.

Response from National Traffic Safety Institute· Sep 16, 2022

Sulayman, We are so very sorry to read this. Did you contact us? We want to assist you, so please contact the NTSI directly at: [email protected] Or call us at: 1-800-588-6874 If still needed, please know that NTSI will work to get you sorted. Thank you!

Response from National Traffic Safety Institute· Aug 1, 2022

Greetings Samantha, Thank you for taking time out of your day to leave these five fantastic stars and fabulous review too! NTSI was started with the fundamental belief that every driver has the ability to be safer on the road. How do we do that you may wonder? We do it by applying our scientifically proven formula of Values + Attitude = Behavior, NTSI developed courses that drastically reduce collisions. So, thank you for choosing NTSI, thank you for helping to reduce collisions, and thank you for joining our NTSI safer driver family.

Response from National Traffic Safety Institute· Aug 1, 2022

Greetings Jos, Thank you for taking valuable time to write this great review and for the five fantastic stars! NTSI works hard to bring educational, engaging and excellent courses to market, so your review makes NTSI *especially pleased* as it allows us to know that we are succeeding in our goals to have the best products on the market and taking the best care of our valuable customers. Thank you again Jos for this awesome review and for joining the NTSI family of safer drivers!

Response from National Traffic Safety Institute· Aug 1, 2022

Davia, Thank you so much for this review, not to mention your five shiny stars! NTSI works hard to bring the most relevant content, in an informative format, that is also easy to navigate, so that valued customers like YOU can enjoy an easy-to-use learning system. Thank you again for this great review and thank you too for joining our NTSI safer driver family Davia!

Response from National Traffic Safety Institute· Aug 1, 2022

Jazmine, Normally this is the part where NTSI would ask what were the concerns that caused you to leave such a low rating, however you were thoughtful enough to leave a detailed review that highlights your issues and personal experience with your course. Please note that 100% of all of those interface requirements are *MANDATED* by the State and by the rules and regulations that govern such courses. NTSI, like all course providers, are required to meet specific metrics and employ certain course features, in order to comply with the laws of each state. We share this info not as an excuse, but in the hopes that you will understand our position, and the high standard we have to meet by maintaining these regulations and requirements. Regardless, we are genuinely sorry to hear that you were so significantly impacted by the nature of these course regulation parameters. Even though the vast majority of our valuable customers have post high praise, we still hate seeing even one unsatisfied customer. Yet, we are still grateful for your time and review. Comments, reviews, and even negative feedback like yours, are so valuable to NTSI as they allow us to gain insight into the expectations of our valuable customers. Thank you again for this review, and please stay safe out on the roads Jazmine!

Response from National Traffic Safety Institute· Aug 1, 2022

Greetings Felix, Thank you for taking time out of your day to leave these five fantastic stars and fabulous review too! NTSI was started with the fundamental belief that every driver has the ability to be safer on the road. How do we do that you may wonder? We do it by applying our scientifically proven formula of Values + Attitude = Behavior, NTSI developed courses that drastically reduce collisions. Thank you too for calling out our employees, because the backbone of a truly amazing company can be seen through its amazing staff. So, thank you for choosing NTSI, thank you for helping to reduce collisions, and thank you for joining our NTSI safer driver family.