I never received an order
I never received an order, emailed customer service multiple times, and never heard back.
By Kelly
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
124 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a 100% Brazilian-based hair care company. Our catalog has a variety of products ranging from shampoos, conditioners, hair masks, leaves ins, etc, to adequate any hair needs for any hair texture. We also carry Vegan and Organic options.
Novex Hair Care (novexhaircare.com) has 124 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
124 approved reviews, newest moderated first
I never received an order, emailed customer service multiple times, and never heard back.
By Kelly
Missing items Called and left a message. Didn’t return my call. Sent emails and know response. I would like a refund for my 2 missing items
By Richard D.
Loved it, they’re products are amazing :)
By Cian
Os produtos da Novex que eu comprei são maravilhosos, meus cabelos e da minha filha estão mais sedosos, brilhantes, cresceram muito rápidos, e estão mais cheios e fortes.
By Maria Dolores P.
Missing item no response to email
By Mariana
Excelente!!
By customer
container came semi open and product was spilling over.
By customer
I never received my order. I called and emailed customer service. I never received an answer.
By GENARA L.