NourialReviews of nourial.com

Response from Nourial· Sep 8, 2026

Hello, Tish, we hope you're doing well. We're sorry for the trouble with the receipt of your order. Once the non delivery was reported, we followed the established procedure: we requested the official proof of delivery from the carrier, which came back showing the delivery as completed on April 10, to the mailbox at the address provided at checkout. We forwarded you the local USPS code so the check could be carried out directly at your post office, and on May 14 we requested the USPS documentation in order to reopen the investigation with the carrier. We remained available to reach a solution, but we received no reply to that last message, and the dispute was opened with your card issuer before the investigation could be completed. In any case, the amount paid was returned in full through that dispute. Linda, Nourial Support

Response from Nourial· Sep 8, 2026

Hello, Christine, we hope you're doing well. We're sorry the product did not meet your expectations. Once the 60 day guarantee is activated, the product must be returned to our warehouse for the full refund to be released. We regret that, during this reverse logistics process, there was a delay in the return reaching our warehouse. Regardless, we have proceeded with the refund, processed to the same payment method used for the purchase, with the confirmation sent to the email address registered on your order. Linda, Nourial Support Hello, Christine, we hope you are well. Thank you for your feedback and for confirming here that the full refund was received, including the original delivery charge. Linda, Nourial Support

Response from Nourial· Sep 8, 2026

Hello, Hazel, we hope you're doing well and we're sorry for the inconvenience. We reviewed the record of your order and it shows that both items were added to the cart manually during checkout, meaning no charge was applied automatically by the system. Even so, we respect your preference. The refund was authorised and completed successfully to the same payment method used for the purchase, and the confirmation was sent to the email address registered on the order. We remain at your disposal. Linda, Nourial Support

Response from Nourial· Sep 8, 2026

Hello, we're very sorry about this. We were unable to identify this order from the details available on the profile. If you send us your order number or the email address used at checkout, we'll review the case and resolve it. Linda, Nourial Support

Response from Nourial· Sep 8, 2026

Hello, Jade, we hope you're doing well. As we already explained in our reply to your other review here on Trustpilot, there was a logistics issue with the local carrier and the parcel was not delivered — a circumstance outside of our control. For that reason, a refund was authorised and processed, with confirmation sent by email to the address used at the time of purchase and the amount returned to the same payment method used for the order. Linda, Nourial Support

Response from Nourial· Sep 8, 2026

Hello, Lynn. We're sorry about your experience. We were unable to locate your order from the details on your profile, so we've sent you an information request here. As soon as we have your order number, we'll take care of this. Linda, Nourial Support