NorthernknifeReviews of northernknife.com

Response from Northernknife· Jan 13, 2026

We’re really sorry to hear this and completely understand your disappointment. This is not the experience we want anyone to have, especially when the knife was purchased as a gift. The Black series coating is designed for durability, so chipping after first use is not normal, and we sincerely apologize for this issue. We’d like to make this right by offering a replacement or a full refund, depending on your preference. Please contact our customer service with your order number and reference this review, and our team will take care of it promptly. Thank you for your honest feedback, it helps us improve, and we’re sorry again for the inconvenience caused. 🙏🔪

Response from Northernknife· Jan 13, 2026

We’re truly sorry to read this and understand how upsetting and frustrating this experience has been for you. This is absolutely not the experience we want any customer to have, and we take your concerns very seriously. First, we want to clarify that our knives are hand-forged according to our manufacturing process, and we stand behind the craftsmanship and materials used. That said, we understand if the product did not meet your personal expectations, and we respect your opinion. Regarding shipping and communication, the delays you experienced were due to the holiday season and an exceptional surge in demand, which unfortunately impacted both processing times and customer service response times. We sincerely apologize for the lack of timely communication, this should have been handled much better on our side. We have since taken corrective measures to ensure this does not happen again in the future. Concerning your refund request and PayPal claim, once an order has been processed and handed over to the carrier, our system automatically updates the status, which can create confusion if a refund request is submitted at the same time. You will not be forced into an unfair process, and we will fully cooperate with PayPal to ensure the matter is resolved correctly and fairly. If the package is refused or returned, we will work with PayPal to finalize the refund accordingly. We sincerely apologize for the stress and inconvenience this caused and appreciate you taking the time to share your experience. Your feedback is taken seriously and helps us improve moving forward. 🙏

Response from Northernknife· Jan 13, 2026

We’re truly sorry for this experience, and we completely understand your frustration. Paying for 2-Day Air and not receiving the order in time for an important event like an office party is disappointing, and we sincerely apologize for that. The delay you experienced was caused by the holiday season and an exceptional surge in demand, which unfortunately affected processing times before orders were handed to the carrier. That said, we fully acknowledge that this was not clearly communicated and that you should have been able to reach our team more easily. We agree that timely, human customer support is essential, and we’ve taken concrete steps to improve accessibility and response times so this does not happen again in the future. Regarding the 2-Day Air charge, your request for a refund of the expedited shipping is valid, and our team will review and process this accordingly. Please contact our customer service once more with your order number and reference this review, and your case will be prioritized immediately. We sincerely apologize for the inconvenience, the lack of timely communication, and the frustration this caused. Your feedback is taken very seriously and is helping us improve our service moving forward. 🙏🔪

Response from Northernknife· Jan 13, 2026

We’re truly sorry for this experience, and we completely understand how frustrating this situation is. Ordering at the end of November and then having a tracking number that didn’t work, followed by difficulty locating the order, is not acceptable, and we sincerely apologize. This issue occurred during the holiday season and an exceptional surge in demand, which unfortunately affected tracking updates and order visibility in some cases. That said, this does not excuse the confusion or lack of clarity you experienced. We’ve taken the necessary measures to ensure this does not happen again in the future. Please rest assured, your order can be located and will either be delivered, resent, or refunded depending on your preference. If you contact our customer service again with your order details and reference this review, your case will be prioritized and resolved as quickly as possible. We’re very sorry for the inconvenience and appreciate you bringing this to our attention. 🙏🔪

Response from Northernknife· Jan 14, 2026

We’re really sorry to read this and we completely understand how frustrating this situation is, especially when the order was meant for Christmas. This delay is not the experience we want any customer to have. During the holiday season we faced an exceptional surge in demand, which caused some orders to remain in fulfillment longer than expected. That said, the lack of clear updates and communication on your order is on us, and we sincerely apologize for that. If your order is still showing as “being fulfilled,” it means something went wrong in the fulfillment or carrier handoff. This is not normal, and we want to fix it immediately. Please contact our customer service again today and reference this review. Our team will: Investigate your order priority Either expedite the shipment or resend the full order at our own cost Make sure you receive proper tracking and confirmation We truly regret the disappointment this caused, especially around the holidays. Our knives mean a lot to us, and we’re confident that once you receive them, you’ll love them, but first we need to make this right. Once again, our sincere apologies for the inconvenience and the poor communication.

Response from Northernknife· Jan 13, 2026

We’re truly sorry for the frustration and disappointment this has caused, and we completely understand how upsetting this situation is, especially given the value of the orders and that they were intended as Christmas gifts. Receiving only the leather sleeves after such a long wait and not getting responses to multiple emails is not acceptable, and we sincerely apologize. The delays you experienced were due to the holiday season and an exceptional surge in demand, which unfortunately impacted both shipping timelines and customer service response times. That said, this does not excuse the lack of communication, and we’ve taken the necessary measures to ensure this does not happen again in the future. Please rest assured, your knives have not been forgotten. They will either be shipped immediately or resent at our cost, depending on their current status. If you contact our customer service again with both order numbers and reference this review, your case will be prioritized and resolved as quickly as possible. We truly appreciate your patience and are very sorry for this experience. 🙏🔪

Response from Northernknife· Jan 13, 2026

We’re truly sorry to read this and completely understand how upsetting and frustrating this experience has been. Being charged for expedited shipping and then not receiving clear communication is not acceptable, and we sincerely apologize for that. The delay and lack of response you experienced were due to the holiday season and an exceptional surge in demand, which unfortunately overwhelmed both our processing and customer service at that time. That said, this does not excuse the situation, and we’ve taken corrective measures to ensure this does not happen again in the future. We want to be very clear that this is not a scam, and we stand behind our products and our customers. Your order will either be delivered as promised or fully refunded, including the expedited shipping fee if it was not honored. Please contact our customer service again with your order number and reference this review, and your case will be prioritized immediately for resolution. We sincerely apologize for the stress this caused and appreciate you bringing this to our attention. 🙏🔪

Response from Northernknife· Dec 12, 2025

We’re very sorry for the frustration this caused and we completely understand why this felt disappointing. Our Buy 1 Get 1 Free and Buy 2 Get 2 Free offers are usually very limited-time promotions and typically last less than 24 hours. In cases where an order has not yet shipped, we do our best to add the extra knife when possible. Unfortunately, once an order has already been shipped, we’re unable to modify it. We sincerely apologize for the inconvenience this may have caused. As a tip for future purchases, we run a major discount event every month on the 21st — what we call our ‘Blackjack Day’ — with some of our biggest offers of the year. We also regularly share exclusive discounts through our newsletter. Thank you again for your order and for your understanding. We truly appreciate your support and apologize again for the inconvenience. Best regards, Damien CEO & Co-Founder, NorthernKnife