NorthernknifeReviews of northernknife.com

Looks like I am experiencing the same issues as the last 10 reviews I read here. Order #451400 I ordered on 12/13 and still have no valid tracking info, all the emails since I ordered have removed the first number of my order number so I am glad I wrote it down before leaving the site! I was truly excited to give these to my son for Christmas and now I just want a refund.

I placed a substantial order on December 3, 2024, for a Christmas present, and to date, I still haven’t received it. Early last week, I reached out to your so-called “lovely” customer service department for assistance, only to be met with silence. It’s now been well over the promised 24-48 hours, and I’ve heard absolutely nothing back. To make matters worse, I was initially given the wrong order number and had to track down the correct one myself. No tracking number was ever provided, and the limited tracking information I managed to find is completely nonsensical. It’s frustrating and unacceptable. Thankfully, I paid through Klarna, so if the product doesn’t arrive by Christmas, at least you won’t have all of my money. At this point, if and when the package finally shows up, I’ll be refusing delivery altogether. Using the holidays as an excuse for delayed orders is tired and unprofessional. If there’s even the slightest chance an item won’t arrive on time, it’s your responsibility to communicate that upfront so customers can make informed decisions. You owe your customers transparency, respect, and reliability—none of which I’ve seen during this experience. ORDER # 435368 UPDATE: I Finally received the order! The knives are beautiful and sharp. The magnetic board was damaged. I contacted customer service. They replied promptly and asked if I wanted a refund or a new board. I chose the new board. They said they would keep me posted as to when it would be sent. I will post the final update once I receive the new board. FINAL UPDATE: I received the new magnetic board! A special thank you to Mary in customer service.

Ordered November 30 for Xmas. No knife and useless emails saying “your order is coming soon” - soon is when ?? I can’t even track it ! Made worse by the daily spam asking me to buy more !

I ordered knives for Christmas gifts on Dec. 5. I sent 2 emails with no response. Tracking system is useless as it shows the knives have been shipped to Chicago, IL then 11 days later they shipped to another city in Chicago. Knives are still sitting g in Chicago and will not arrive for Christmas. Spent close to $300 and have nothing. Order #437094

I'm about to dispute my charge with my bank if I don't hear something soon. I wished I had read these reviews before ordering. Seems like a scam. Order number: 54769

I ordered what I thought was an amazing gift for my husband only to turn around and think I’ve been scammed. It’s been 21 days, customer service is non existent and I’ll dispute the order. Do not order from them.

Wonder if I made a mistake ordering from Northern Knife, ordered Dec 9th and no updated tracking on the site and no one will respond to emails. I’m going to have to rebuy 3 gifts for men last minute for Christmas. So disappointing, wonder if the knives are worth it, but the customer service is terrible. Would not order here again.

Ordered 10 days ago and still no knife. Apparently I’m not the only one. After reading these reviews I will never order from this company again. UPDATE: Dec 29 and still no knife! I emailed them and asked them to refund my money…….no reply yet. I will file a report with the BBB tomorrow if there is no reply or refund.