Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
372 reviews
Norelie UKSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It is Already the Choice of Thousands of PeopleOriginally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier.This journey is just beginning. Every day we work on new, fun products and to improve our services.
Norelie UK (norelie-uk.com) has 372 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
372 approved reviews, newest moderated first
Great product. My shoes feel so comfortable and my feet are less tired.
By Carol
Response from Norelie UK· Dec 11, 2024
Hi, Thank you so much for sharing your positive experience! We’re delighted to hear that our product has made your shoes more comfortable and helped your feet feel less tired. Your satisfaction is our greatest reward. If you ever need assistance or have any questions, please feel free to reach out.
good and works perfect and remove the pain.
By Ganesh K.
Response from Norelie UK· Dec 11, 2024
Hi, Thank you so much for your positive comment! We’re thrilled to hear that our product is working perfectly and helping to alleviate your pain. Your satisfaction is our top priority, and it means a lot to us to know that we’ve made a difference for you. If you ever need any further assistance or have any questions, please don’t hesitate to reach out.
I ordered a pair of insoles on the 23rd of November after reading all these good reviews but have yet to receive them. Is this normal delivery time for this company? UPDATE my insoles arrived this afternoon and they are really great. Perhaps we need to go back to “Allow 28 days for delivery”?
By Pat D.
Response from Norelie UK· Dec 9, 2024
Hi Pat, Thank you for reaching out, and I’m sorry for the delay you experienced – this is definitely not the level of service we want to provide. We’ve had some delays recently due to product availability, but rest assured everything is being taken care of. I’m glad to hear your insoles arrived and that you’re happy with them! I’ve checked your order, and everything seems to be in order now. Just to make sure, someone from our team will get in touch with you to confirm that everything is sorted out. Thank you again for your patience, and if you have any more questions or concerns, feel free to reach out! Best regards, Norelie
Having purchased one pair of insoles to try them out I decided to take advantage of the Black Friday deal and buy 2 more pairs + one free. Unfortunately I made a mistake with the order and bought the wrong size. However Norelie Customer Support were fantastic and sorted everything out for me and I am waiting on the correct size to be delivered.
By Alistair H.
Response from Norelie UK· Dec 5, 2024
Hi Alistair, Thank you so much for your kind words! We really appreciate your feedback, and it means a lot to us. I’m so glad to hear that Norelie Customer Support was able to assist you and resolve the issue with your order quickly. We’re committed to providing the best service possible, and we’re excited for you to receive your correct size soon. If you need anything else or have any further questions, don’t hesitate to reach out. Thanks again for your patience, and we hope you enjoy your new insoles! Best regards, Norelie
In common with the other 1 star reviews. Their return policy & ethics are misleading. I was convinced to try insoles for my daughter as their website states in big letters: “90 day money back guarantee. If you are not thrilled with our product we don’t want your money. No hassles no questions asked” Ha ha ha ha… Unless you want to pay to return to an address in the USA, 60% is indeed the best you’ll be offered after several bog standard emails trying to wear you down & give you even less in return for keeping a product you do not want. The world really could do without companies like this who simply want to maximise sales of cheap products by making false promises. Am sure they will reply below with the same standard response from a robot about valuing my feedback and sorry they fell short ‘in my case’ … yawn yawn blah blah … They are likely operating within the law but roll on a world full of more honest trustworthy companies. Sad I got sucked in.
By Anna M.
Since having the insoles in my slippers I have stopped not being able to put my weight on each foot as I take steps.
By Karren B.
Response from Norelie UK· Nov 26, 2024
Hi, Thank you so much for your positive feedback! We're thrilled to hear that the insoles have helped you with putting weight on your feet while walking. It's wonderful to know they're making a difference for you. If you need any further assistance, please don't hesitate to reach out!
Beware the website that says you can return for a full refund with no quibble. You will have to respond to multiple emails where they convince you to take increasing offers so you don’t have ‘the hassle’ of sending them back. If you do persevere they give you 60% refund and an address in the US to return them to at great expense. Avoid at all costs. A total scam
By Claire H.
Response from Norelie UK· Nov 25, 2024
Hi Claire, I’m truly sorry to hear that your experience didn’t meet your expectations, and I completely understand your concerns. Our goal is always to provide a hassle-free return process, and it’s disappointing to hear that we fell short in your case. I want to assure you that we’re here to assist you every step of the way until we resolve your concern. Please keep an eye on your email and phone – someone from our team will be in touch shortly to ensure everything is taken care of. Thank you for your patience, and we’ll work to get this sorted for you as quickly as possible. Best regards, Norelie
I received my insoles promptly and am very happy with the product. I've been wearing them for a couple of weeks now and can feel that my feet are well supported. I also have less pain in my toe joints afterwards. (I do a lot of walking and it was becoming painful both during the walks and at night). I hope these insoles will help long-term. Any new footwear purchased will have to be slightly larger as I have a high instep and I want to maintain the comfort level.
By KT
Response from Norelie UK· Nov 22, 2024
Hi, Thank you so much for your wonderful feedback! We are thrilled to hear that the insoles are providing the support and comfort you need, and that you're experiencing less pain in your toe joints. It's great to know that the product is making a positive impact on your daily walks. We truly appreciate you taking the time to share your experience, and we hope the insoles continue to support your long-term comfort. If you ever need assistance with finding new footwear to maintain the perfect fit, feel free to reach out. Thank you once again, and we look forward to serving you in the future!
