Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
122 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We know that keeping your Recreational Vehicle in peak operating condition is important to you, which means it is important to us,too! Our goal is to offer a wide range of parts and products at reasonable prices, and more importantly, best in class customer service. We are here to help with your RV needs so you can focus on enjoying the open road!
RV Fridge Parts Direct (norcoldpartsexpress.com) has 122 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
122 approved reviews, newest moderated first
Its been about 10 days and so far the order has not been filled or delivered and no word from the company as to what the delay is. I give a 2 star for easy ordering, but will change to 1 star if not received soon. May be out of stock, but let me know if so.
By Dean L.
It took a while for my order to be filled due to a slow manufacturer. I received the request to revue RV Fridge Parts Direct not having seen the shipping notice, it went to my spam folder. Not knowing it was shipped, I wrote a negative review since I had ordered the items 5 months ago. RV Fridge wrote me an email kindly explaining all of the above. So, I’ve changed the review to 5 stars. They did the best they could under the circumstances with the manufacturer and cared enough to take the time to send me an explanation.
By Charles A L.
Excellent customer service! I ordered a part that was on back order and the owner, Morgan, wrote to me and explained how the entire process would unfold. It took about three weeks (which is what I was told) and the part arrived today and is perfect! Highly recommend and I will be checking here first for any further RV part needs.
By Katie J.
I appreciated the timely shipping of product and notice of one item being back ordered July, 22, 2023. Since then, I have called and left a message twice and emailed once, all without an update for my last item. Now it is August 29, 2023 and no word.
By Imants V.
Very fast service. Hopefully installation goes a well!
By Mike H.
Never got the part, been waiting for close to three weeks now.
By Mark K.
I purchased a 5 year old RV last Summer with a Norcold refrigerator. A number of the parts were rusted. I found every part I needed on this site. A number of them were tricky to get the right ones, and others had to be special ordered. Morgan has been great to work with, made sure I got everything I needed, and kept me informed as to shipping dates. Now my refrigerator looks like new!
By Robert H.
We ordered a drip tray for our refrigerator. The tray came in a timely manner. It didnot have any attachments with it to hook up the hose. Basically just a tray with a hole in it. Very dissatisfied. Upon seeing my review the representative contacted me and saved me the trouble of contacting them. They worked on fixing the situation to assure i was a satisfied customer.
By Joe
Response from RV Fridge Parts Direct· Sep 1, 2022
Hi Joe! I am so glad we were able to get this sorted out for you. Thank you so much for your kind words and the opportunity to make sure you had a positive experience with us. I hope you will give us a call next time you need any parts for your Norcold refrigerator!
