La atención al cliente y el seguimiento…
La atención al cliente y el seguimiento de la compra es muy mejorable.
By Global H.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
363 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offers worldwide services for office interior. This includes planning, financing, customizing, delivering and managing it. Based in Grand Rapids, Michigan. (NYSE: SCS)
Steelcase, Inc. (nl.steelcase.com) has 363 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
363 approved reviews, newest moderated first
La atención al cliente y el seguimiento de la compra es muy mejorable.
By Global H.
Toller Tisch. Der Aufbau ist total einfach und die Qualität ist erstklassig. Für mein Homeoffice die perfekte Wahl. Bestellabwicklung und Lieferung sehr gut.
By Michael G.
Service was great, although it would have been perfect if it had some more communication (for example, the delivery window was 2 to 8 weeks, and when shipment was out, no tracking was provided). It's too early to talk about the chair itself, but it looks nice.
By Jmtast
Very good shopping experience and very good products
By Chris
Nice chair with delivery on time.
By Saurabh P.
The service was excellent! The chair was delivered in 2 weeks and it was already assembled. The quality of the chair is very good, looks professional and feels very comfortable!
By Ruslan
El paquete se entregó sin avisar ni por correo ni por teléfono con anterioridad. No supe que había salido a entrega hasta que llamaron en mi domicilio. La silla viene con un desperfecto en el mallado del respaldo.
By Roberto
I ordered a chair from the website. Everything goes well and I already made an appointment with the local dealer to have it delivered. At the time of writing this review, my chair is not delivered yet. My one star review is solely based on their backoffice. I’ve requested a company invoice. Waiting for almost 3 weeks now, have sent 3 reminders and in the mean time they have sent me an invoice of someone else including name and address. Haven’t heard of them ever since.
By KC
Response from Steelcase, Inc.· Apr 15, 2022
Hi KC, Thank you for your feedback and for choosing Steelcase. Please be aware that all our products are made to order, that's why for most of them it might take 2-3 weeks to be produced, then additional 5-10 days for them to be delivered. Thank you for being this patient. Regarding the invoicing issue, we apologize for the inconvenience we might have caused. We're currently working on significant system changes to be able to improve our customers' experience. Rest assured, one of our team representatives will come back to you shortly. Thank you for your understanding, Steelcase NL eShop Team