Je n'est pas encore mon produit
Je n'est pas encore mon produit
By Oceane
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
363 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offers worldwide services for office interior. This includes planning, financing, customizing, delivering and managing it. Based in Grand Rapids, Michigan. (NYSE: SCS)
Steelcase, Inc. (nl.steelcase.com) has 363 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
363 approved reviews, newest moderated first
Je n'est pas encore mon produit
By Oceane
I still haven't received the chair. On the website, it was supposed to be delivered in 2-3 weeks, but after I bought the chair, I received an e-mail informing me that I wouldn't be able to receive it for another 5-6 weeks. Given the price of the item, this information should have been available to the customer beforehand so that they could decide whether or not to buy. I was also surprised that the return period had already expired. So all in all, it wasn't a good experience
By Pedro S.
Response from Steelcase, Inc.· Mar 19, 2024
Dear customer, Thank you for bringing your experience to our attention, and we sincerely apologize for the inconvenience and frustration caused by the delay in receiving your chair. We sincerely apologize for the delay in delivering your chair and any inconvenience this may have caused you. The extended delivery time is a result of the global transportation challenges stemming from the Red Sea situation. To address this, we have updated the lead times on our shop and have proactively informed customers who might be affected by these delays. We acknowledge that the updated delivery timeline provided after your purchase was not ideal, and we apologize for any inconvenience this may have caused. Regarding your concerns about the return period, we want to clarify that our standard return policy allows for returns within 14 days after delivery. We are pleased to inform you that despite the delay in delivery, you still have the option to return the product if you wish to do so. You can initiate the return process through our website or by sending an email to [email protected]. Our customer support team will be happy to assist you with the return and any further inquiries you may have. Thank you for bringing this to our attention, and we look forward to resolving this issue to your satisfaction. Sincerely, Steelcase
Top Service top Stuhl top Lieferung.
By DAvid H.
service conforme
By Aubin C.
Leider unverhältnismäßig lange Lieferzeit von 6 Wochen für einen Bürostuhl zum Premiumpreis. Kommunikation mit dem Steelcase Team ist sehr freundlich, daher 3 Sterne übergreifend gesehen.
By Kunde
Facilement ajustable, système de dossier et assise souples pertinent, Seul bémol qui prive de la 5ème étoile : les concepteurs n'ont pas prévu un appui tête réglable (juste réglable en hauteur) et toutes les vidéos d'essai montrent qu'il ne remplit pas l'usage attendu (je ne l'ai donc pas commandé, ça me manque un peu mais pas tant que ça...)
By Eric M.
Chaise leap très confortable. Malgré un prix élevé je ne regrette pas mon achat, ca me change la vie en télétravail. La chaise est arrivée avec une roulette cassée mais le sav m'en a renvoyé une tout de suite.
By anne-sophie M.
Wurde sofort nach Eingang der Bestellung informiert, dass es Lieferverzögerung geben wird. Der neue Liefertermin war zwar mit ca. 6 Wochen etwas happig, wurde aber um eine Woche unterboten. Die Information hat jederzeit sehr gut geklappt. Danke!
By Jeannette A.