NIMOFAN KatanaReviews of nimofan.com

They sent me the wrong sword, and I haven't heard from them. I about to get my money back. If I don't hear from them

Déception totale ! Tout est de mauvaise qualité... J'ai commandé une mystery box premium et j'ai reçu un sabre mal fabriqué, dangereux et d'une qualité nettement moins bonne que le niveau premium. Le tanto offert est aussi de mauvaise facture, la lame n'est pas symétrique. J'ai fait une réclamation il y a 7 jours et je n'ai pas reçu de réelle réponse Après 6 mois, rien n'a évolué ! Le vendeur ne fait rien de concret pour régler le problème

I ordered a decorative katana from this website. While the company was responsive and transparent in their communication, the final outcome was disappointing. The website stated that shipping to the UAE was possible, and NIMOFAN confirmed this with me directly that they have had buyers from UAE who got their items without issues. However, the katana was detained by customs due to local regulations today, and I was unable to obtain the necessary NOC from SIRA (Security Industry Regulatory Agency). SIRA declined to provide me any clearance today. I spent about $182 in total, including shipping. Ultimately, I did not receive the item, and the process was inconvenient. While I appreciate the company’s transparency about potential customs issues, I would advise future buyers to carefully consider local regulations before ordering and UAE buyers should definitely stay away from buying and importing katanas from this and as well as other sites. I have learned this the hard way.

Where to begin. Perhaps with the fact that one star is too many. I placed an order in mid/late November. The website stated that my order would arrive before Christmas. It did not. After 3 weeks without an order confirmation or a tracking number, I asked customer support for a statement. What did I get? An AI-generated response saying that I should have looked at the production policy and that my order would take 45 days. So I assumed that my order should arrive now. Wrong! After another 3 weeks, I still hadn't received anything, neither a tracking number nor any help from customer support (who ghosted me) nor any further explanation. I have now activated PayPal buyer protection and lo and behold, they have sent my parcel. And no, they have not written an apology or sent me an email to say that my parcel is now on its way. It was only with the help of third parties that I received the product I ordered. My order took 69 days to arrive. Even though the website itself advertised that every product you buy should arrive before Christmas. Well, in summary, you could say poor support management (no support management at all), no transparency and gaslighting ads. I really wonder how this company can have more than 4.0 stars.