Best customer service and sales in the…
Best customer service and sales in the game!
By Austin H.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
237 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Next Gen Mobility is listed under Motorcycle & Powersports.
Next Gen Mobility (nextgenmobility.org) has 237 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
237 approved reviews, newest moderated first
Best customer service and sales in the game!
By Austin H.
Great Experience. I had reached out via site and telegram and the interaction with both individuals was great. Above and beyond. Felt as I was being welcomed into a community. Great information and insight was provided on the EUC I was purchasing.
By Jeff C.
Before the sale prance was excellent Appreciated the technical expertise and answers to my questions. But after the sale I honestly questioned and asked the community at large if “Next Gen” was a legitimate company as there was zero response to any of my inquiry’s. I felt like I had payed my $360 dollars and that’s all that mattered. I’m happy that I received my product but I honestly considered for the first time doing a charge back on my credit card because “after sales” support was not a thing I experienced.
By Mitch C.
Response from Next Gen Mobility· Jun 5, 2025
Hi Mitch, I'm sorry that your email on May 19th went unanswered. That is never our intent and it is our goal of always answering every single email without allowing it to go into the void. That said, we do our best but we are still human and make mistakes. According to our records, the email that you sent to us on May 19th is the only correspondence that we received from you after you purchased your Roger Charger from us, and it was in regards to requesting shipping information. Your charger was shipped two days later, on May 21st. If you have any support that you need, please reach out to us at [email protected], or call/text 7 days a week at 213-792-2027. Please be aware that any warranty support for the products that you ordered are handled by their respective manufacturers, but we would be happy to point you in the right direction and will be sure to respond to your emails in a timely manner next time. Respectfully,, Rob Next Gen Mobility
While Looking for a PEV to use o travel to work and back I stumbled upon NGM & Nosfet's Aero newly being released. I did my research site wide as well as other companies and their telegrams as well for more indepth information by actually riders. I pulled the trigger definitely not cheap machines but DYOR throughly and compare. NGM was the best option. Just received my Aero this past Friday. Read the manual and the kinks to know... excited to learn and take my time to become part of the community. Already have my eyes on a the next EUC I will invest in in the future, and it will be through NGM!
By Beny R.
Quick, friendly, extremely affordable, and always dependable.
By Miguel D.
First time doing business with Next Gen Mobility. Heard it from 「wheel good time」 review videos The full process of my first wheel was a bit longer than I expected, but it was also due to political issues. Overall, I like next gen mobility to keep price affordable and still give timely tracking and shipping information update , and also a gift card. Their customer service is very good. Online chatting was always responsive and got some answers within 30 minutes or one hour. I like this kind of response. So I can leave questions and keep on my work, then return to check replies when I can.
By Everest C.
If you don’t mind waiting a few weeks for your wheel it’s a cheaper option than e-wheels or alien rides. They included pads for the lynx I ordered also.
By Scott G.
Fantastic service, better company. Kept me in the loop every step of the wheel delivery process. 100% will buy again.
By Pacific N.