Customer service
I was at the next level for New Year's. There were people having a good time they were just dancing laughing enjoying themselves they might have been a little extra but they were enjoying themselves. I didn't see anything wrong with it but as I was standing there trying to finally enjoy myself. The female owner was talking a lot of crap making fun of one of the customers that you could tell was enjoying themselves but also getting other people on the floor. I clearly heard her call her a w****. I also was at the bar getting a drink and one of the people that was dancing was trying to order a drink once again the female owner who was taking orders (there wasn't a lot of people at the bar) took my order making eye contact with that customer as if she didn't hear her, but we both know she did. I ended up buying the girl a drink because of the ignorance of the situation. I found it very unprofessional and very categorizing of someone who was giving them business and helping the mood of the night. You don't treat people like that especially on holiday.
By Jackie K.