Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
49 reviews
NexGen Auto TransportSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NexGen Auto Transportation is a top auto shipping firm. We ship your automobile door to door at the lowest possible cost, using the best equipment available. Our drivers are trustworthy and seasoned experts. We ensure the safe transportation and prompt delivery of automobiles, trucks, and motorbikes. We are a highly rated car shipping company. Visit our Reviews page to find out who our happy clients are. Over the last decade, we have established ourselves as one of the greatest brokers in the market. NexGen Auto Transport is quickly becoming the leading choice for car shippers, with over 10,000+ vehicles safely shipped and a 99.4% satisfaction rating from our clients and customers.
NexGen Auto Transport (nexgenautotransport.com) has 49 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
49 approved reviews, newest moderated first
Very informative Great communication Driver is nice too I had a great experience working with Carlos from NexGen Auto Transport. He was professional, responsive, and made the entire shipping process smooth and stress-free. My vehicle was delivered on time and in perfect condition. Highly recommend Carlos for anyone looking for reliable auto transport services!
By Mona C.
Carlos Diaz did an exceptional job. This was my first time shipping an auto out of state. He guided me through the entire process easing any fears I had. I appreciate his kindness and patience throughout my experience. I was shocked at how quickly the car arrived too. NexGen did an exceptional job. I would recommend them to anyone and will use this service again. Thanks again to Carlos for all his help.
By Tonyia B.
Zach was super helpful in coordinating Very prompt and attentive
By customer
My name is Jhon, I talk to Leo Garcia he was very professional and friendly, I hope work more together! Excellent job!
By Davinson D.
I strongly advise caution when dealing with Nexgen Auto Transport LLC. At first, they offered an attractive low quote to win my business, which seemed like a good deal. However, after I agreed and paid the required upfront deposit, things quickly took a turn. Just one day before the scheduled pickup, they contacted me with a completely different story — suddenly the original price was no longer valid, and they demanded more than **double** the initial quote. This kind of bait-and-switch tactic is dishonest and unacceptable. If you're looking for a company that values transparency and integrity, I suggest looking elsewhere. This experience was both frustrating and disappointing.
By Clerisson M.
Response from NexGen Auto Transport· Jul 30, 2025
Dear Clerisson, We are writing to formally address the review you left regarding an experience that, upon investigation and our recent phone conversation, we confirmed did not involve Nexgen Auto Transport LLC. It appears there has been a clear mix-up, as the situation you described, including the bait-and-switch pricing and last-minute cost increase, does not reflect our business practices, nor have we found any record of you booking with our company. At Nexgen Auto Transport, we pride ourselves on transparent pricing, ethical conduct, and clear communication throughout the shipping process. We never engage in misleading tactics or request sudden price changes after a quote is confirmed. While we understand your frustration with the company you actually dealt with, it is unfair and misleading to direct that complaint toward our business. Negative reviews based on incorrect information can significantly harm companies that are not at fault. We respectfully ask that you remove or update your review to reflect the correct company involved in your experience. If you still have any confusion about who you booked with, we’d be more than happy to assist you further and help clarify the details. Thank you for your understanding and for giving us the opportunity to clear this up.
A pleasure to work with Leo garcia
By Niudis P.
Response from NexGen Auto Transport· Jul 30, 2025
Thank you! We're glad to hear Leo Garcia provided you with a great experience. We'll be sure to pass along your kind words! — Team Nexgen Auto Transport
I had my car shipped from Houston to Michigan, and the entire process was incredibly easy and smooth thanks to Henry Ortiz. From start to finish, Henry was excellent at communicating and kept me informed every step of the way. He was patient, professional, and super helpful in making sure everything went as planned. I highly recommend working with him if you’re looking for a stress-free car shipping experience!
By Athippagna S.
Response from NexGen Auto Transport· Jul 9, 2025
Thank you for the fantastic review! We're so glad to hear Henry provided such a smooth and stress-free experience for your Houston to Michigan shipment. Clear communication and professionalism are what we strive for, and we'll be sure to pass your kind words along to him. We truly appreciate your recommendation! – NexGen Auto Transport
I looked for a company to transport my car from Texas to Indiana where I live. This company was excellent. They were very helpful getting my car. I don't know if I would have been able to get my car home safely. So grateful for this company! They really care about their customers!!!
By Migdalia P.
Response from NexGen Auto Transport· Jul 9, 2025
Thank you so much for the kind words! We're honored to have helped get your car safely home to Indiana. It means a lot to know you felt supported throughout the process. We truly care about our customers and are grateful for your trust! – NexGen Auto Transport
