NexampReviews of nexamp.com

Response from Nexamp· Feb 24, 2023

Thank you for your review and feedback. We are glad to hear you are enjoying the savings on your utility bills and are proud to support local solar energy!

Response from Nexamp· Oct 27, 2022

Hi Linda, thank you for your feedback. Our records indicate that you signed up with Nexamp on 9/29/20. In May, once your farm in Maine went live, we sent out a reminder email with a refresher regarding our billing system. We do apologize if you were not able to read this email before your first Nexamp invoice was sent out. Nexamp does operate on a two-bill system currently, and our team is always available to help answer any questions. You should have seen your electric bills reduce dramatically when the Nexamp credits were applied to your Versant bill this summer. I do see that you were already able to speak to some of our team members, but please let us know if there is anything else that we can help clear up. We are sorry that your first experience with Nexamp was not entirely positive. We are available Monday-Friday from 8:30 AM - 6:00 PM EST at (855) 727-4636.

Response from Nexamp· Oct 21, 2022

Hello, thank you for writing in and providing this feedback. As a refresher, Nexamp does not invoice our customers until we have received confirmation from the utility (in your case, National Grid) that the credits have been applied to the customer's account. Unfortunately, based on the information that you provided, I could not locate your account in our system. We would be more than happy to speak with you and resolve the situation if you would be so kind as to contact our team. We are available Monday-Friday from 8:30 AM - 6:00 PM EST at (855) 727-4636.

Response from Nexamp· Oct 21, 2022

Hello, thank you for the feedback. We take your concerns seriously and want to provide you with a detailed response. On September 28, 2020 you signed a contract with Nexamp to receive 15% off the purchase of solar energy credits from one of our projects in Maine. This discount will reduce the amount of money you pay for electricity, which we believe is a valuable benefit for individuals on a fixed income. You are still receiving your electricity from Central Maine Power, but your bill to them is reduced by the value of the community solar credits you receive from Nexamp. We provide those credits to you at a 15% discount, so a $100 in credits only costs you $85. This savings can be very beneficial to those with a lower income, and Nexamp prides itself on supporting those that would most benefit from community solar. You can utilize both community solar and ELP, which you get through York Community Action Program, to maximize the value of both programs. You contacted Nexamp on October 12th with the support of York Community Action Program. At that time, we provided you with a copy of your signed contract. You did not request to cancel your service at that time, but we will consider this complaint a request for cancellation. As a show of good faith, we will waive the bill you received from us. It typically takes several cycles for CMP to remove you from the community solar program so you will likely see additional credits on your bill. These will be yours, free of charge. With this cancellation you will no longer be eligible to receive your 15% discount, but should you ever wish to re-sign up with Nexamp we will gladly place you on our waiting list.

Response from Nexamp· Oct 17, 2022

Hi Diana, thanks for writing in and taking the time to provide this feedback. Unfortunately, our team is experiencing a higher-than-normal email volume which unfortunately has affected how quickly we are able to respond to emails. We do also offer phone call support for the fastest resolution at (855) 727-4636. We are available Monday-Friday from 8:30 AM - 6:00 PM EST. Please note, we will have phone lines closed on 10/18/22, but will reopen the following business day. I do apologize for this experience, we always aim for our subscribers to have the best experience with our team possible. For any outstanding balances, we can offer payment plans to help relieve any financial burden. Please let us know if there is any way we can assist.

Response from Nexamp· Oct 19, 2022

Hi Tom, thank you so much for providing your feedback. We are delighted that we were able to reach a solution that worked for all of us. Thank you again for your patience and commitment to reach a resolution with our team.

Response from Nexamp· Oct 18, 2022

Hi David, thank you for this feedback and taking the time to write to us here at Nexamp. Unfortunately, based on this information alone I was not able to locate your account with us. Could you please call our team, we are available Monday-Friday from 8:30 AM - 6:00 PM EST at (855) 727-4636? One of our team members will be able to assist you with any of your concerns.