Urtopia EbikeReviews of newurtopia.com

Urtopia really does stand by its customers. It addressed and resolved my concerns promptly and without fuss. I definitely will order from Urtopia again. I wholeheartedly endorse this company and its products.

Bought two Urtopia Carbon Classic bikes this year. So far so good. Well made. Pedal assist and throttle work well. Love the light weight relative to so many other e-bikes on the market. Also, the customer service through email has been surprisingly good. When I bought the bikes, they were supposed to include water bottle holders and rear racks but the bike shop did not have the inventory. They suggested I contact Urtopia directly, which I was skeptical about, but I received a prompt email response and they shipped the items.

Customer service is great, I love my new bike, I'm 72 years old, my old bike weight is 67 lbs and became to much for me to load. This bike weighs 31 and folds. Saved my life, I thought that I would have to give bike riding.

I've bought two bikes directly from Urtopia's website — the Carbon 1 Pro and, most recently, the Atom — and both have been excellent. The bikes themselves are well made and a pleasure to ride. What really stood out this time was their customer service. The Atom came with a complimentary helmet and Skytag, which I didn't personally need since I already have helmets and no use for Skytag, but it's a nice touch for most buyers. I had ordered a rear rack separately, just before I noticed Urtopia started including one for free with new Atom purchases. When I reached out about the timing, they refunded me for the rack I'd already bought and sent me a complimentary front rack as a thank-you for being a repeat customer. That kind of responsiveness and fairness is rare, and it's why I'll keep coming back to Urtopia for my next bike.

Excellent customer service. Best ebike i ever had. Highly recommend.

Unfortunately, I wrecked my new carbon one pro and destroyed right peddle. Not only did customer service send me a new one but they sent me one as a courtesy. Wow!!!

Amazing! I’m very happy with my bike and the customer support.

I would like to give a shout-out for the speedy response in solving my bike problem and the replacement of the part necessary to fix it. Communication I found to be exceptional.