Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
288 reviews
Urtopia EbikeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Urtopia, we're not just about ebikes; we're crafting a new way of city living. Our sleek and smart ebikes are designed for those who love style and substance. We're on a mission to redefine how electric bikes look and feel, making city life healthier and more exciting. With cutting-edge tech and futuristic design, Urtopia offers more than just a ride – it's a lifestyle upgrade, making your journey not just a commute but a daily adventure!
Urtopia Ebike (newurtopia.com) has 288 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
288 approved reviews, newest moderated first
We have two Fold STs and taking them everywhere since it even fits into our Toyota Mirai, which has rather small trunk room (1 in trunk and 1 in backseat). When we broke the headlight mount by accident, their support responded immediately. We are extremely happy with the Fold ST and the customer service!
By TADASHI O.
I initially ran into an issue with my order when I accidentally received a small instead of the medium I intended to purchase. I didn't realize the mistake until after I had already assembled the bike, and I was worried about the potential hassle and costs of a return. However, Urtopia’s customer service team was fantastic; they quickly arranged for a free exchange, and the process was handled in just two days. I am incredibly impressed with how they resolved the situation and am so excited for my new bike to arrive!
By SHIPU E.
I bought (Feb 2024) a Urtopia Carbon 1 Pro and have been using it regularly. It's been a great ride, easy to assemble, convenient features (GPS & App). I recently got my charger stolen while it was charging in the bike locker room of my building. I reached out to the Urtopia support and social media teams. They were so helpful!!! Ding from the support team secured my charger and delivered it promptly. The social media team keep me updated. I'm very impressed with the support and highly recommend Urtopia!
By Trevor
My name is Molly, I bought the ST e bike two weeks ago. So far so good. I am really satisfied with the bike. The battery is excellent, which was charged in 4 hours from empty. I bought it the most because the REP Stella, who is so patient and offers excellent service. I enjoy the bike every weekend now.
By Molly
i needed to order a battery for an early model Urtopia Ebike and I actually wasn't optimistic they would have one, but they quickly checked their stock and advised me one was available and they could ship it asap. Reese in customer service was very helpful keeping me informed about availability and how to order. I am very happy with Urtopia's customer service. Thank you! Brian
By Brian C.
Very helpful! Needed a helmet light replacement, they were right on it and very pleasant to work with! TY Urtopia. And by the way, my e-bike working awesome!
By Diane C J.
Utopia’s Customer Service is as great as the Carbon classic step through!! Thank you for being a generous and thoughtful company!!
By James K.
absolutely wonderful Company. I purchased my bike from them and all the accessories and I couldn’t be happier. It’s such a smooth ride. I love having an E bike and this one was the best choice for me for sure Lovett and their customer service is top-notch as well this company has everything going for it!
By Wendy B.
