Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
288 reviews
Urtopia EbikeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Urtopia, we're not just about ebikes; we're crafting a new way of city living. Our sleek and smart ebikes are designed for those who love style and substance. We're on a mission to redefine how electric bikes look and feel, making city life healthier and more exciting. With cutting-edge tech and futuristic design, Urtopia offers more than just a ride – it's a lifestyle upgrade, making your journey not just a commute but a daily adventure!
Urtopia Ebike (newurtopia.com) has 288 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
288 approved reviews, newest moderated first
We bought a Fold ST for my wife, because it fits really well in our camper. The bike is really well made, folds down to a small footprint. It’s NOT a full size bike nor does it ride like one. But it works for our purposes and we enjoyed it so much that we just bought a second one. Urtopia ran a special right after we purchased bike #2 that was a little better than what I got it for. I contacted customer service and they rebated the difference.
By Bruce P.
I ordered the wrong bicycle. Urtopia refunded my money quickly in a timely manner. So now I'm going to place an order for the correct bicycle. Thanks, Thomas.
By Thomas K.
I am happy with the e-bike and the deal I got from this company Urtopia e-bike. I wanted a good e-bike but they gave me a one of a kind e-bike, the best bike in the world. Speaking with the service team they are all doing an excellent job, above and beyond, they helped me get exactly what e-bike what I am looking for.
By Mike M.
The Carbon Joy is a pleasure to ride, the cadence is easy to shift through, and the throttle is very responsive. the support when contacting individual assistance was excellent, their team went out of the way to help and communications were awesome, Urtopia team rocks!!
By Stephen C.
I ordered a Carbon 1 Pro on June 13, 2026, and received it on June 18. After assembling the bike a few days later, I immediately discovered that the handlebars would not stay securely in place. After weeks of back-and-forth with customer service, beginning on July 3, it was finally determined that the bike had been shipped without the C-ring required to secure the handlebars. I requested that the missing part be sent on July 9, but since then, the customer service representative assigned to my case has stopped responding entirely. I have also called customer service multiple times, explained the situation to several different representatives, and have repeatedly been told that my case has been "escalated." Despite these assurances, nothing has been done. As of July 20, I still have an unusable bike and no resolution. Because of the lack of communication and failure to resolve such a simple issue, I have now requested to return the bike. Unfortunately, I have received little to no assistance with that process either. The product may have potential, but the customer service experience has been extremely disappointing. I cannot recommend this company based on how this issue has been handled.
By JESSE
Response from Urtopia Ebike· Jul 23, 2026
Hello Jesse We sincerely apologize for the inconvenience and frustration you have experienced with your Carbon 1 Pro. We completely understand your disappointment, especially after waiting for a resolution and not receiving the level of support you expected. We take your feedback seriously. We have already arranged for a dedicated customer service representative to follow up with you directly and assist you throughout the entire process until this issue is fully resolved. Thank you for bringing this to our attention. We will continue working with you to reach a satisfactory resolution as soon as possible.
Best customer service I've ever received from an online purchase. Everyone I spoke to was attentive, polite, knowledgable and timely. Took care of all my issues which once explained were minor. I love my Urtopia!
By Andre H.
After contacting support, I was surprised by the quick response and the efficiency of the team. The service provided makes their already great bike even better.
By Code
Outstanding and very responsive customer service
By Michael B.
