Outstanding customer service
Had an issue with an item that I ordered. Trevor and his team responded quickly and took care of the problem. Outstanding customer service !!!! I would definitely order from New Town Spares again.
By George Kincaid J.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
482 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At NewTownSpares, we're committed to provide you one stop solution to all your IT hardware requirements keeping the best quality products which makes it easier for you to achieve your results. We are the best solution provider, whether you're a business professional required to enhance your equipment’s efficiency or a tech enthusiast looking to upgrade your machine.
NEW TOWN SPARES (newtownspares.com) has 482 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
482 approved reviews, newest moderated first
Had an issue with an item that I ordered. Trevor and his team responded quickly and took care of the problem. Outstanding customer service !!!! I would definitely order from New Town Spares again.
By George Kincaid J.
Friendly service. Took the time to email me and let me know about a delay with my order, and fixed it as best they could
By JM
Appreciated your having the parts available at a fair price.
By IT D.
Response from NEW TOWN SPARES· Jun 5, 2025
Thank you for your kind words! We’re glad to provide the parts you need at a fair price. Looking forward to serving you again!
I got the product in a timely manner and it is functioning well, so far. I haven't had it but a few days
By WENDYE C V.
Response from NEW TOWN SPARES· Jun 5, 2025
Thank you for your feedback! We’re glad your product arrived on time and is working well. We look forward to serving you again soon!
I don't have any issues with this company. They had what I have been looking for. Which was a particular piece of computer equipment, that had been looking for a while now. The only reason for the 4 stars is I didn't know they were coming in 2 different orders. But it's not really a big deal.
By Jeremy H.
Response from NEW TOWN SPARES· Jun 5, 2025
Thank you for your feedback! Some orders ship in separate packages when items are stored at different warehouses. This helps us get everything to you as quickly as possible. We appreciate your understanding and look forward to serving you again!
Good communication and correct items in a timely manner
By Ron W.
Response from NEW TOWN SPARES· Jun 5, 2025
Thank you for the 5-star review! We're glad everything arrived on time and as expected. Looking forward to assisting you again!
It was exactly as advertised. Quick delivery.
By Jerry W.
Worked well with the customer.
By Carolyn W.