Had a problem with the printer…
Had a problem with the printer purchased, they were very helpful in getting the problem correct and taken care of. Printer is working great now. Thanks for the excellent customer service.
By Zach J.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
482 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At NewTownSpares, we're committed to provide you one stop solution to all your IT hardware requirements keeping the best quality products which makes it easier for you to achieve your results. We are the best solution provider, whether you're a business professional required to enhance your equipment’s efficiency or a tech enthusiast looking to upgrade your machine.
NEW TOWN SPARES (newtownspares.com) has 482 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
482 approved reviews, newest moderated first
Had a problem with the printer purchased, they were very helpful in getting the problem correct and taken care of. Printer is working great now. Thanks for the excellent customer service.
By Zach J.
I placed and order and I was surprised to receive a phone call before they ship the item so to make sure I ordered the correct one. Great customer service even if you decided to cancel or change an order.
By Edy A.
They went above any beyond to help me out. Great communication. Thanks Kevin.
By Will A.
Needed DVD/CD for some of our older production machines and NTS had the stock and reasonably priced. They turned around the order quickly and had us back online with minimum downtime. Great to do business with them
By Brian J.
Trevor Lee is good and easy to work with, the price is little high for the new part, but I still go with NTS because of Lee. Thanks Lee
By Hugh I.
Ryan and Ethan were very communicative, ensuring that what I was ordering (as I am not a techy) was exactly what I needed. They confirmed the harddrive was compatible with the one that died, and sent it for on-time delivery. Just had it installed with a basic operating system, and now with Microsoft 365 Family, am downloading all the apps I need. Very happy for my first-time computer part ordering. Definitely recommend New Town Spares ! Thanks guys!
By Cyndi
Best price, and fast service. Very friendly people to deal with.
By jay H.
Very attentive, I like their level of commitment to the customer, I would buy again without hesitation.
By Richard P.