Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
708 reviews
NewSmileSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NewSmile provides the most value with at-home invisible aligners for teeth straightening. We focus on clear aligners and retainers, providing customers with straighter teeth for up to 75% less cost. Our clear aligners have helped thousands of people gain more smile confidence. Doctor-directed at-home clear aligner & retainer treatment. What you'll get:✓ All of your clear aligners✓ One set of retainers✓ Whitening foam✓ Aligner carry case✓ Chewies to help wear your aligners✓ Clear aligner removal toolGet straighter teeth in only a few months, and do everything without any office visits. Choose between day time clear aligners, or night time clear aligners. What's the difference?Day time aligners:• 22 hours of wear timeNight time aligners:• 10 continuous hours of wear timeGet 7-days of support and achieve the dream smile you always wanted, and maintain it for life with our affordable day or night time retainer plans. Finally, straighten your smile with affordable clear aligners!
NewSmile (newsmilelife.com) has 708 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 486 reviews with 5 stars · Clear filters
Marion was very helpful and went above and beyond to contact me and get me an answer to my questions.
By Nate
Response from NewSmile· Apr 3, 2026
Hi Nate, Thank you for your kind words! We’re glad Marion was able to assist and provide the answers you needed.
Marion and the whole team really have been great and patient. Thanks!!
By Breanne
Response from NewSmile· Apr 3, 2026
Hi Breanne, Thank you so much for your kind words! We’re glad to hear Marion and the team were able to support you—we truly appreciate it!
It’s was very helpful and answered all my questions. Marion made sure that all my questions where answered and assured me that my next order was placed and my return was processed.
By nada M.
Response from NewSmile· Apr 3, 2026
Hi Nada, Thank you for your feedback! We’re glad to hear everything was helpful and that Marion was able to assist you every step of the way.
Support did a great job with helping me and answering all of my questions in a timely fashion.
By Brandice
Response from NewSmile· Apr 2, 2026
Hi Brandice, Thank you for your kind feedback! We’re glad we could assist you quickly and answer all your questions. Let us know if you need anything else.
Joanna, Thanks for the follow up from my first set of aligners! It makes me feel like I’m in such great care for my orthodontic work! Your reminders and suggestions are extremely important to me. In addition, I appreciate someone being available if I have questions or concerns about my aligners. Thanks again for such a great experience with NewSmile!
By Julie
Response from NewSmile· Apr 2, 2026
HI Julie, Thank you so much for your kind words! We’re glad to hear you feel well supported throughout your journey—Joanna will be thrilled to know her follow-ups and care made a positive impact. We’re always here for you every step of the way!
Joanna was attentive and helpful in helping me to move forward with the smile process! Other smile representative I have contacted over a few months aiding in my impression process were very helpful also! I have had a great experience with New Smile! :)
By Sophie M.
Response from NewSmile· Apr 2, 2026
Hi Sophie, Thank you for your kind words! We’re glad Joanna and the team were able to support you—happy to be part of your smile journey!
Raych put us in an amazing position to help us start our New Smile journey. Hopefully, our final results are as good as our initial experience. Thanks Raych!
By Scott
Response from NewSmile· Mar 31, 2026
Hi Scott, Thank you for your kind words! We’re glad Raych was able to get you off to a great start—excited for you to see your final results!
Raych, was really patient and open to the questions I had and touched on the few that came up along the way. I think it's important to understand that there is a significant difference in going directly to the provider and dealing with the manufacturer for someone like me who is tight on time management. Raych was outer worldly nice and I am grateful for that: she was so nice I had to take a step back and not only that and consult a member for help. I want to be happy this year so having a smooth transition to that from the pain in my jaw being alleviated will be a decent first step after years of crowding. I look forward to getting this metaphorical ball rolling. Thank you, Raych.
By Consumer
Response from NewSmile· Mar 27, 2026
Hi there, Thank you so much for your kind words! I’m really glad we could help make things easier for you—wishing you a smooth, pain-free journey ahead!
