Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
708 reviews
NewSmileSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NewSmile provides the most value with at-home invisible aligners for teeth straightening. We focus on clear aligners and retainers, providing customers with straighter teeth for up to 75% less cost. Our clear aligners have helped thousands of people gain more smile confidence. Doctor-directed at-home clear aligner & retainer treatment. What you'll get:✓ All of your clear aligners✓ One set of retainers✓ Whitening foam✓ Aligner carry case✓ Chewies to help wear your aligners✓ Clear aligner removal toolGet straighter teeth in only a few months, and do everything without any office visits. Choose between day time clear aligners, or night time clear aligners. What's the difference?Day time aligners:• 22 hours of wear timeNight time aligners:• 10 continuous hours of wear timeGet 7-days of support and achieve the dream smile you always wanted, and maintain it for life with our affordable day or night time retainer plans. Finally, straighten your smile with affordable clear aligners!
NewSmile (newsmilelife.com) has 708 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 486 reviews with 5 stars · Clear filters
Good customer service, ask for 2 upper retainer instead of 1 upper and 1 lower and i got it
By Jeff
Response from NewSmile· May 28, 2026
Hi Jeff, Thank you for your feedback! We’re glad we could accommodate your request and that you had a great customer service experience.
Je suis très impressionnée par la qualité des coquilles! Franchement mieux que ce que j'avais reçu chez mon ancienne dentiste. Le plastique est plus épais et ne remonte pas sur mes gensives. Si je n'avais pas besoin de me faire limer les dents, j'aurais pris plus qu'un remplacement pour mes coquilles de nuit. Les instructions étaient claires et disponibles en français dans les pamphlets.
By Cynthia
Response from NewSmile· May 28, 2026
HI Cynthia, Merci pour votre excellent retour ! Nous sommes ravis d’apprendre que la qualité des appareils de rétention vous a impressionné et que les instructions vous ont paru claires et utiles. Nous vous remercions sincèrement de votre soutien !
I’m excitedly waiting for the result. Thank you, Joanna, for the detailed explanation and for providing all the information. Everything looks wonderful. I’m still in the process of getting my aligners, but I’m already very happy with the whole process. Thank you!
By Karina K.
Response from NewSmile· May 28, 2026
Hi Karina, Thank you so much for your kind words and support! We’re very happy to hear you’ve had a wonderful experience so far. We’ll be sure to share your feedback with Joanna, and we’re excited for you to receive your aligners soon!
Answered questions I had simply and informatively after visiting the NS website. I was able to receive immediate, helpful assistance from Raych who escorted me thru the purchase process and alternatives available.
By Fran C.
Response from NewSmile· May 22, 2026
Hi Fran, Thank you so much for your kind feedback! We’re glad to hear Raych was able to assist you clearly and helpfully throughout the process. We truly appreciate your support!
Prompt responses and very friendly. The communication felt personalized, not automated or scripted. JM answered all my questions and addressed concerns. Have already recommended to friends and family!
By Brandon G.
Response from NewSmile· May 18, 2026
Hi Brandon, Thank you for your kind feedback. We’re glad to hear JM was able to assist you and that you had a positive experience. We truly appreciate your recommendation to friends and family.
STELLAR customer service and product knowledge by Marion! I highly recommend this company for any, and all your smile needs! The customer service after my impressions were not usable was fantastic in getting me a different size and a fair price for a new impression kit.
By Heidi S.
Response from NewSmile· May 15, 2026
Hi Heidi, Thank you for your kind feedback! We’re glad you had a great experience and appreciate your recommendation.
Marion was very thorough and personable. He walked through each step with me and completed every question and issue I had.
By Michele
Response from NewSmile· May 14, 2026
Hi Michele, Thank you so much for the kind words! We're really glad Marion was able to help and make the process easier for you. We truly appreciate your feedback!
Raych was very helpful, and extremely patient with answering my questions and helping me place my order. So far I’m very excited to see how the retainers turn out the price is amazing and the service is great. If the product is good it’ll be a great purchase experience
By Thomas A.
Response from NewSmile· May 13, 2026
Hi Thomas, Thank you for your kind feedback! We’re glad Raych was able to assist you patiently and make the process smooth. We appreciate your support!
