Sofia who is helping me since I made…
Sofia who is helping me since I made the order, very helpful and quick response. Good to try.
By My M.
Response from NewSmile· Jul 28, 2026
Thank you for your glowing review - she's one of our best!
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
708 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NewSmile provides the most value with at-home invisible aligners for teeth straightening. We focus on clear aligners and retainers, providing customers with straighter teeth for up to 75% less cost. Our clear aligners have helped thousands of people gain more smile confidence. Doctor-directed at-home clear aligner & retainer treatment. What you'll get:✓ All of your clear aligners✓ One set of retainers✓ Whitening foam✓ Aligner carry case✓ Chewies to help wear your aligners✓ Clear aligner removal toolGet straighter teeth in only a few months, and do everything without any office visits. Choose between day time clear aligners, or night time clear aligners. What's the difference?Day time aligners:• 22 hours of wear timeNight time aligners:• 10 continuous hours of wear timeGet 7-days of support and achieve the dream smile you always wanted, and maintain it for life with our affordable day or night time retainer plans. Finally, straighten your smile with affordable clear aligners!
NewSmile (newsmilelife.com) has 708 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 486 reviews with 5 stars · Clear filters
Sofia who is helping me since I made the order, very helpful and quick response. Good to try.
By My M.
Response from NewSmile· Jul 28, 2026
Thank you for your glowing review - she's one of our best!
I’ve been interested is aligns for some time and this I decided it was time. Fortunately, I connected with Aaron who quoted me through the process and practicing impressions and then making the final set. He was very helpful in answering my questions so that I understood. I’m now waiting for my aligners to be produced and shipped. Recommended
By Dan
Response from NewSmile· Jul 28, 2026
Thank you for your review! Glad to hear that you are happy with everytyhing.
Rebeca was great
By Roberto H.
Very easy to work with, lots of info to make sure understand how to do it. Sofia was great to work with
By Christena L.
Response from NewSmile· Jul 11, 2026
Thank you so much for the great review Christina! We are thrilled to hear the process was easy and that you felt well-supported. I'll be sure to pass your kind words along to Sofia—she will be incredibly happy to hear she made a difference!"
I'm old customer with NewSmile always they are for me if any issues they fixed it Thank you again for good customer service
By IBRAHIM H.
Response from NewSmile· Jul 11, 2026
Thank you so much for your loyal support over the years Ibrahim! We are incredibly grateful to have you as a long-time customer, and we’re always here whenever you need us. Thanks again for the wonderful feedback!
Easy and well exolain
By Simon B.
Response from NewSmile· Jul 11, 2026
Thank you for your review Simon!
Joanna was super responsive and helpful, everything customers expect from customer service!
By Diane S.
Response from NewSmile· Jun 25, 2026
Hi Diane, Thank you for your kind feedback! We're glad Joanna was able to provide the support you expected. We'll be sure to pass along your compliments to her.
Marion offered me another option after I've had difficulty making my own impressions. I thought I would have to cancel my New Smile Night Aligners, but am glad to have another try to obtain night aligners. Thank you.
By NA
Response from NewSmile· Jul 11, 2026
Thank you for your review!