NewSelfReviews of newself.com

Excellent service!

It went really well. After you get by the AI, then business as usual.

thank! you!

So far so good- I started on a GLP through NewSelf about a week ago. This is my first time and I am still within the loading, so can’t quite comment on results. There was a slight problem with my delivery via Fedex but it wasn’t New Self’s fault and they were responsive to my concerns. For the price and convenience, I am quite impressed so far.

Very convenient! Helpful people and quick to respond!

**1 Star — Terrible Customer Service, Prescription Concerns, and Refusal to Honor Cancellation Request** I strongly recommend thinking twice before using New Self. My experience has been incredibly frustrating, and despite numerous attempts to resolve my concerns, the company has failed to take accountability. I signed up and paid $1,179.88 in July 2026, requesting that my medication begin shipping in September. By October, I was still waiting for my first shipment and repeatedly contacting customer support for answers. On October 6, I discovered that my prescription had been changed to require twice-weekly injections instead of my previous once-weekly schedule. This change was never properly explained to me, and I was uncomfortable proceeding. **I requested cancellation on October 6. On October 7, a New Self representative confirmed IN WRITING that a cancellation request had already been submitted to the pharmacy.** Then, on October 12, I was told the order could no longer be canceled. At that point, the representative confirmed a UPS shipping label had been created, but the package was still awaiting carrier movement. Despite my documented cancellation request, New Self refused to provide a full refund. On October 16, I requested to speak with someone about my refund options. Instead, the company processed a partial refund of $534.97 and canceled my subscription without my explicit approval of that refund amount, leaving me out **$644.91 for medication I had attempted to cancel before confirmed shipment.** The customer service has been equally disappointing. I've repeatedly requested callbacks, struggled to get meaningful responses, and been passed between representatives. Today, October 23, I finally reached another representative, only to be placed on hold for approximately 15 minutes before the call disconnected without any resolution. My subsequent chat messages have also gone unanswered. What makes this especially disappointing is that I previously used Rx Pros and was encouraged to switch to New Self because it was presented as a comparable, more affordable option. **My biggest issue isn't simply the shipping delay or the prescription change. It's that New Self acknowledged my cancellation request, failed to complete it, and is now making me financially responsible for the result.** I have saved the chat history documenting these events, including the October 7 confirmation from their representative. I have given this company numerous opportunities to make things right. At this point, I cannot recommend New Self to anyone looking for reliable service, clear communication, or responsible handling of prescription concerns.

The process is simple and easy, I have never missed a dose of medicine shipping on time with no issues. Medication comes overnight FedEx packed in cool capsule with temp indicator patch guarantee product safety. I have lost 40lbs total to date taking over a year. Very pleased .

It has been easy to deal with Newself. I’ve been pleased with the compound.