Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,280 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're the health cheat code that combines new tech, on-demand doctors, and access to revolutionary peptides in one easy-to-use platform. Starting with weight loss, we help you optimize your health at prices everyone can afford. Real doctors prescribe exactly what your body needs, and everything ships overnight. It's never been this simple to get the best health treatments delivered right to your door.
NewSelf (newself.com) has 3,280 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
3,280 approved reviews, newest moderated first
Very easy process and my products came quickly
By Stacy C.
Response from NewSelf· Oct 14, 2026
Thank you for your feedback, Stacy! We’re glad you found the process easy and that your products arrived quickly. We appreciate you choosing NewSelf. The NewSelf Team
This is exactly what I was looking for to help lose menopausal weight that will not come off regardless of how much I work out or fast. I play lots of pickleball, go to the gym and the additional weight wouldn’t budge until I started a low dose from New Self. I couldn’t be happier with the three months that have gone by with a weight loss of 8 lbs so far!
By Dana B.
Response from NewSelf· Oct 14, 2026
Dana, thank you for sharing your experience. We’re delighted that NewSelf has complemented your active lifestyle and helped you make the progress you were hoping for. Congratulations on your results over the past three months, and we appreciate your five-star review! The NewSelf Team
Their support is terrible. They use an AI chatbot that does not work well, and when a human reaches out to you, there does not seem to be a way to respond. For example, I received messages in the app from the support team saying "... reply to my email", but there was no email listed in the message, nor an email in my inbox or spam associated with newself. I requested a pause on my subscription, and got this reply (feel free to dox me NewSelf to fix this): "I wanted to follow up regarding your request to pause your subscription. I reviewed your account and can confirm that your next billing date is currently scheduled for December 10, 2026. If you need additional time and would like us to delay your next billing date further, please reply to this email and let us know. We’ll be happy to review your request and assist with the available options. Warm regards, Vania NewSelf Support" But there was no way to contact them, and I was billed $350 on 10/12. When requesting a refund for this billing, I keep getting AI telling me useless info and seemingly no way to talk to a person. One rep did call me, and I didn't answer because I didn't recognize the number. When I called back, I was placed on hold for 5 minutes, and then the line was abruptly shut off. This company has the worst customer service I've ever experienced. 0/10 Will be switching to Sprout which also offers the same medication for way cheaper.
By BB
Response from NewSelf· Oct 14, 2026
We’re sorry to hear about the difficulty reaching support and the frustration surrounding your billing and refund request. We’ve requested additional information through Trustpilot’s private verification process so we can locate the appropriate account, review your experience, and contact you directly. The NewSelf Team
Great customer service, I received my shipment quickly, and it works! Ive lost 45 pounds so far, and I never feel queasy or sick. Im getting my life back, and Im so grateful. I tried hard for three years to lose weight, and was never successful, but this worked for me.
By Ashley Mackenzie R.
Response from NewSelf· Oct 14, 2026
Ashley, thank you for sharing your experience! We’re delighted that you’ve appreciated the quick delivery and customer service. Congratulations on your progress and the positive impact this journey has had on your life. We’re grateful to be part of it. The NewSelf Team
I'm Still Losing Weight form 245 to 190!! AWSOME!! I Weigh Less then my Husband of 45 years for the First Time!!
By Tammy C.
Response from NewSelf· Oct 14, 2026
Thank you for sharing your fantastic progress, Tammy! We’re thrilled to hear how pleased you are with your journey and this meaningful personal milestone. We appreciate your enthusiastic five-star review and wish you continued success! The NewSelf Team
Great price and products. Lost 30lbs
By Brian B.
Response from NewSelf· Oct 13, 2026
Thank you for the five-star review, Brian! We’re pleased to hear you’ve found great value in NewSelf’s products and have made such encouraging progress. The NewSelf Team
This has been working for me.my shipments are on time.
By MARYETTE R.
Response from NewSelf· Oct 13, 2026
Thank you for sharing your experience, Maryette! We’re glad to hear that NewSelf has been working well for you and that your shipments have arrived on time. We appreciate your five-star review. The NewSelf Team
This is my second year with newself. It basically like your starting over with a low dosage in the beginning, so you need to be focused on cutting back your food intake. My body is used to the higher dosage, just be mindful and it will work.
By Shawn S.
Response from NewSelf· Oct 13, 2026
Thank you, Shawn, for continuing with NewSelf for a second year. We appreciate you sharing your experience and highlighting the importance of staying mindful and focused on your goals. We’re glad to be part of your ongoing journey. The NewSelf Team
