The communication from this company has…
The communication from this company has been excellent. I always received a reply in a timely matter. I appreciated the company working with me when I experienced a few tight times.
By customer
Friday, November 6, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
427 reviews
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Providing friendly and professional debt relief for consumers since 1999. Let New Era's experience and expertise help you settle your debt for less, saving you lots of time and money.
New Era Debt Solutions (neweradebtsolutions.com) has 427 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
427 approved reviews, newest moderated first
The communication from this company has been excellent. I always received a reply in a timely matter. I appreciated the company working with me when I experienced a few tight times.
By customer
From the beginning the New Era Team was extremely supportive and very clear on how the process would unfold. My family and I experienced severe hardship during the window where my father succumbed to cancer and candidly we over spent as well. Paying off debt and managing cash flow with new debt was not the answer. Instead we decided to work with New Era including Geri Askren, Jason Sauerbier and recently Greg Smith which was a smart decision and excellent experience. This New Era team guided, counseled, etc. me the entire way. Making the last payment earlier this month of March 2023 was truly a great relief. My family and I are greatly appreciative of this team and highly recommend New Era for anyone who find themselves in a difficult debt situation and needs a solution. Thank you Geri, Jason and Greg! David B. & Family
By David B.
I dealt with a lot of shame with the load of my debt but the folks at New Era were all around great. Answered any questions I had, even about accounts that they weren't directly helping me with, gave me the sense that this wasn't some scammy operation. These folks know what they're doing and have helped me tremendously.
By DS
Overall experience was great. Everyone I spoke with was very helpful and understanding. When you start this program, you get an entire team from the customer service agents to the negotiators that are on your side. Every question I had was answered. My payment program was very reasonable and a fraction of what it would cost me to pay it back directly to the credit card companies (who are not very understanding). I had to skip a couple payments when on this program ( but I wouldn’t make a habit of it) so all I had to do was contact my customer service rep and she made it possible. Just a wonderful experience . If you are over your head with credit card debt. This is the place to turn to. You will not be disappointed.
By MJB-Red H.
New Debt Solutions quite frankly saved my life. I was bogged down in credit card debt and I didn't see a way out. They took my hand and walked me through the process and now I'm done! Everything paid off and I feel a huge weight off my shoulders. You will not go wrong with New Debt. Nothing is hidden, great customer care, just use them for your debt paying needs!
By Yolanda
Everyone that I dealt with was very helpful. They got me through a bad time in my life. Whenever I needed information they were there. Because of them I am now debt free and it’s a great feeling. Thanks to everyone that got me there
By customer
Excellent service. Always there was someone to answer my question. Thank you.
By Jessye Carter R.
Very kind hearted team dedicated to helping people settle debt. Not once did I feel judged or disrespected. Great service!
By Ana