New Era CapReviews of neweracap.com

New Era Cap online order fulfillment does not meet their SLAs. They stated it can take 7-10 business days to process orders + 7-10 days to fulfill the order but in my case it is now 28 calendar days and still no confirmation that it is being processed nor has it been fulfilled or shipped. They had no problem confirming my order and processing payment immediately but I have no proof of shipping nor have I received the product I purchased. I would suggest that buyer beware on this vendor. Extremely disappointed and frustrated. Their customer service is not any better as they take multiple days to respond and now it appears they have just stopped replying to me at all.

Takes forever to refund you, but they have no problem sending you multiple emails a day trying to take my money again but takes 10 days+ to send me my money after a return. This company does not care about it's customers or their money. I still do not have my refund, they have had my return since 11/27. I understand holidays delays, it does not take a week to refund me. These are $50 hats not hundreds of dollars here. But the lack of urgency in processing my refund versus their marketing team trying to get more of my money shows a complete lack of care to their customers

Horrible online experience all the way through. Missing rewards points. Unable to return ill fitting cap. No real follow up from customer service. Back to brick and mortar.

Can’t understand how a company this big can provide terrible service like this. Literally out here trying to steal peoples money. They haven’t responded to emails at all. They took away the customer service phone number so literally can only email which they don’t respond to. I ordered 2 items. I received one and the other never arrived. I’ve sent multiple emails. Nothing. I told them to just cancel the item and refund me. Still nothing. I will never purchase from this place again. They don’t understand how many customers they will lose. I opened a claim already since they don’t respond. Hopefully I get me money back

Order #: 3189232 is delayed by 2 weeks, and keeps getting delayed! I placed my order Nov 20 and it keeps getting delayed and now it says my order is expected December 10th!! This will be the last time I purchase anything from new era. The 1.4 rating on TP says it all. RIDICULOUS. THIS MUST COME TO AN END THIS COMPANY MUST STOP LAUGHING AT ITS CUSTOMERS!

I ordered three hats 11/11/2024 they already charged my card took payment. It's December 5,2024 and I haven't received anything. I reached out on Instagram and email over and over. I keep getting a generic response to wait 10 business days. I reached out to my bank to dispute the charge and I'm not even sure if I'm going to get my money back. Such the worst experience ever!

I really wish that I would have read these reviews before purchasing from this company for the first time. It's been 10 days since I ordered the cap and it still hasn't shipped and when I tried to ask for a refund I was told via email that that's not going to happen. I've been a Fanatics Company customer for over a decade buying New Era products, but they didn't carry this cap. Next time I will learn just to move on and find something else from them. Take it from me, I'm one and done from ordering directly from the New Era Cap Company. An update.... I still haven't received my order as of December 12,2024, and the so called New Era customer service won't respond to any of my emails. It's not the point of my money any longer. I'm just trying to save the next person from getting scammed like I have. Shame on you New Era Caps.

Sent me the wrong item instead of what i ordered. I reached out via email because they have no customer service reps who take calls. Sent pictures of receipt and wrong item and i still have not heard back from them.