New Era CapReviews of neweracap.com

Don’t buy from them! I purchased a hat that doesn’t fit my son and they will not exchange. $54 in the trash with brand new tags. Bad business man. Can’t believe companies operate like this. And they do not have a customer support number so now they can avoid all the poor service they offer.

Never received my items. It was apparently possibly been stolen and there's nothing else they can do about it. Don't trust these crooks

Took 8 days to arrive after paying express shipping. Hat was a wedding gift for my fiance and came STAINED BROWN. Brown stains directly on the logo of the hat. Seahawks logo completely ruined and noticeably brown on a light colored hat. Paid $50 and I only make $9 an hour. Still waiting on customer service response, will take this further if I need too. Update: I have since been funded an entire refund that same day. No wait, almost an hour of the email being sent I was refunded and told to keep my product. Very happy I could get this sorted out. Will be buying a bleaching pen and hoping that fixes the problem.

They sent the cap and it didn't fit.While they did send me the refund info, I was not able to return the cap. They said 60 days had past and now I could not return it. This was totally not true.Once I confronted them about this and offered proof, they refused to answer anymore emails. Guess I ate that $45.00.A total rip off company. Order somewhere else and pass it on.

If I could rate zero stars I would. This company is so full of shit. It says 7-10 business days and now it's been 16 business days and I still have not received a tracking number. Theyre talking about due to the holidays. Bullshit. They are a shady ass company full of crooks. I don't like being punked for my hard working money. I can't believe this company is still in business. DO NOT UNDER ANY CIRCUMSTANCES ORDER FROM THESE THEIVES.

I ordered the Dallas Cowboys, salute, 2024 hat. I never received it. They sent me some piece of shit, blue cap with Cowboys and yellow stitching around it. It looked like a cheap pos. Try reaching out to talk to somebody. They don't answer the phones that right? There is a red flag for me. Emailed him I've got 2 emails when they found out. I wasn't happy. They stopped all contact, so they do not get back in touch with you. When there's a problem, do not buy nothing.From this company got to be the worst one of the worst companies I have ever dealt with. There's nothing but a bunch of liars .These companies like this should be put out of business.They should be sued for false advertisement. Consumers bewareThey're not going to get what you ordered.And they try to make it difficult to send anything back. I will be trying to find out what I have to do to report this company. They should be shut down immediately.How many other people are they doing this too

I really should have looked at this site, other sites about NewEra. com before placing my order back on Nov. 22, 2024. Yeah, after a sale email - promo code, I got sucked in! It's Dec. 17 and my order still shows "unfulfilled." Email sent to customer service on Dec. 12, STILL has not been answered. Phone number to call them is pointless. It's pretty clear this cap will not come before Christmas. This company will spam email you to death with big sales, promo of products (especially now - during the holidays)...but it seems once you place an order with them,...they'll take your money and...well "that's that!" I understand it is the Holidays, it's busy, ...yeah, well it happens every year....but I have placed many orders during the holiday season with many other company's in the past...with some longer wait time, it's not a big deal, I received myt orders, I've had mostly decent experience with other customer service. But New Era, I have NEVER had a terrible and flat out unprofessional experience like this! We're not dealing with some dinky new company here, they've been around for decades and have a stranglehold, borderline monopoly on the MLB, other major sports leagues. Simply put, if you want some hat as a gift - or for yourself because of ANOTHER promo email you may have received today (Dec.17), Good luck, I say totally avoid ordering from NewEra. com if you can!

I placed an order 11/11/2024 and it is now 12/16/2024 and my order still has not shipped. I have reached out 4 times and I keep getting the automated response. The longest I’ve ever waited from any online order in my life. I am at a loss.