Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
17 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The world’s 1st self-dispensing toothbrush with UV-C to effectively sterilize your toothbrush in under a minute after every use. Also comes with a travel case and stand for superior oral care.
Nest Oral Care (nestoralcare.com) has 17 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
Showing 10 reviews with 1 star · Clear filters
My toothbrush broke unfortunately and I reached out by email and contact formular and they have yet to respond. No one has even acknowledged receipt of my email. Bad customer service renders the product bad.
By Frank A.
This seller has collected funds through crowdfunding platforms and had never delivered to many customers who funded the project with pledges against receiving their products. They never respond to the messages and completely ignore any requests.
By Larisa
I ordered early on kickstarter, but never received the order. I sent them several messages on Kickstarter and via Email, no reply. Just check their kickstarter page comment section, there are so many people complaining about the same issue! They are blatantly ripping off people and stealing money. Do not trust their company or any other companies affiliated with those people ever!
By M H.
Bought two one pink one blue spent $260 waited 7 months, the bristles are just flappy soft rubber it’s completely useless-
By Jennifer C.
Response from Nest Oral Care· May 13, 2023
Thanks for your feedback. The products from crowdfunding sites are different from the products offered on our website. We do not sell all silicone bristle toothbrushes on our site.
Have sent four different emails to Nest and never received a response. Only received part of my order. Will be requesting a chargeback if I don't receive a response or the balance of the order. Update: The balance of the order came today. Never did get a response to any of my emails. The magnetic pod stand only works if it is used to stand the unit upright. Does not work if I want to stick it to a mirror or wall; as, nothing in the middle of the unit is magnetic. Only magnetic part is on the bottom of the unit. Seems to have very weak sonic vibrations compared to other brands I have used. Have doubts about the longevity of the product. Will see what happens. Well, as predicted, I have had this about a month and it is already broken. A piece of plastic broke off where the top section screws into the section that holds the toothpaste. Now, in order for it to work, I have to use duct tape to hold the two sections together. Class act. Wasted big money on this toothbrush to get to use it a couple of weeks. Not to mention the extra brush heads and magnetic holder I bought that are now worthless. I hope my wife's unit doesn't do the same thing. Buyer beware!
By C. M.
Response from Nest Oral Care· Apr 21, 2023
Hello, the tracking email was successfully delivered to your inbox yesterday. The tracking number shows your order will arrive in multiple boxes, some items delivered, some items still in transit. Hope this helps clear any confusion. Update: There's a QR tag on the back of the MagPad box with instructions on how to use on counters and walls, there are 2 magnets in every brush. Our brushes have 15,000 RPM (same as Quip) to give a gentle vibration, not a sonic clean.
The toothbrush is beautiful. But I ordered two and one broke. I reached out to customer service immediately and they have yet to respond. No one has even acknowledged receipt of my email. Bad customer service renders the product bad. I’m
By Dawn
Response from Nest Oral Care· Apr 14, 2023
Thanks for your feedback, your order was placed on a 3rd party seller website. They have their own customer service, policies for returns, and warranties. But we would be happy to help out, please send us a private message.
Brought the product on kickstarter long time ago emailed them about how I didn’t get the product which I spended hundreds on and they never replied
By june D.
Terrible company. Do not buy anything from them
By Victoria P.
